Customer Insights Analyst - Region North Europe i Stockholm

Do you have a passion for working with customer data and behavior, turning customer insights into actions and results? Are you ready for a role where you can develop, influence and make a difference?

H&M Region North is looking to strengthen their customer centric commercial strategy with a new position: Regional Customer Insights Analyst. This position will work with current Region North Team which consists of Regional Manager, Regional Controller, Regional E-commerce manager, Regional Head of Merchandising & Regional HR. The Regional Team is responsible for Sales, Profitability, Stock Management and People.

The Regional Customer Insights Analyst will be responsible analyzing results, customer base, customer behavior and turning strategies into actions and results.

·       Analyze results and educate the region to deliver clear insights on customer base, customer development and behavior.

·       Setting and following up customer focused goals for the team in order to deliver value for the customer and company.

·       Translate insight into recommendations and commercial actions as well as give input to strategic decision making to enable long term growth.

·       Identifying customer segments, aligning communication and in store experience in order to create a relevancy, adding value to the customer experience.

·       Use of data visualization tools to spread customer insight to stakeholders within the company.

·       Help the company become even more customer centric and create a learning organization.

·       In this role, you will work closely Business Units as well as central teams within Marketing, Customer Service, Global Sales & Operations and Online Sales.

In your role you will work in statistical software and with data visualization like Power BI & Tableau.

·       You are self-motivated, result oriented and a problem solver: You need to be able to proactively and independently identify the needs of the company and handle ambiguity, while also securing that the goals of the team are met.

·       You thrive on driving business results through teamwork

·       Wants to dig in to large data sets and derive actionable insights.

·       Preferably have a degree in statistics, economics, engineering, or another related field

·       Experience working in Power BI and/or Tableau.

·       Has entrepreneurial spirit and passion for the customer: You impact how H&M builds relationships with our customers now and in the future.

Might this be your next career step?

Apply through our career site with CV and Cover Letter by 15^h of August. Interviews will be held ongoing.

The position is full time and based at the H&M Region North Office in Stockholm.

You will report to the Regional Country Manager for North Europe.

If you have any questions regarding this position please contact Filip Ekvall, regional manager North Europe +46-(0)72 8808875 or Joakim Häryd, regional e-commerce manager North Europe +46-(0)72 9804600

Please note that H&M is not able process applications sent via email due to European General Data Protection Regulations.

The H&M group joins together more than 171,000 colleagues from different backgrounds and nationalities across the world. We are dedicated to always create the best offering and the best experience for our customers. We all share a values-driven way of working, based on a fundamental respect for the individual. Our shared values help create an open, dynamic and down-to-earth company culture where anything is possible.