UX Designer, Customer Experience Team, H&M New Business Development i Stockholm

Curious about H&M and up for a challenge? Want to be part of developing the customer experience for multiple brands with different customers and needs? Come and join us as UX Designer within our Customer Experience team!

H&M New Business incorporates COS, Monki, Weekday, Cheap Monday, & Other Stories, H&M Home, Arket, Afound and any new brand initiative within the H&M Group. Customer experience is a group within New Business Development that supports the brands with business development, operations and expansion. Our team is responsible to set and coordinate the digital development roadmap for the brands within New Business. We do this by consulting the brands on a tactical and strategical level to grow their businesses and to improve their seamless customer offer.

We are now looking for a UX Designer to join the Customer Experience team. We are a team of Business Developers, Product Owners and one User Experience Designer that works closely together with stakeholders from the New Business brands. As a UX Designer at H&M New Business you will get the chance to work in a global company where your work will affect a large base of customers in all our channels.

Your responsibilities

The job of a UX Designer at H&M New Business comes with lots of responsibility – and lots of fun. Your main responsibilities are to:

• Research user behaviors and turn these insights into value-adding features and actions in our projects.
• Plan and conduct usability tests with end users
• Visualize and prototype user journeys and design concepts, from paper to interactive digital prototypes for responsive web and apps.
• Participate in set up and maintenance of UX methodology and process
• Participate in and lead design projects across the entire product lifecycle and multiple product launches
• Collaborate with Business Developers, Product Owners, Visual Designers, Developers, Analysts, E commerce Managers and other business stakeholders
• Be the voice and advocate of the customer, constantly up-to-date with the latest trends, design possibilities and thinking within digital product design

Your skills

Just like everyone at H&M, we believe you are a social, communicative and ambitious team player full of drive and optimism. In order to be successful in this role we also believe:

• You have 3+ years of experience working as a UX Designer
• You have documented experience delivering UX design through user flows, prototypes (both low and high fidelity) and wireframes for responsive web
•  You have experience working with Sketch and prototyping software like InVision, Axure, Marvel
•  You have documented experience in conducting usability tests.
•  You are an excellent communicator with analytical thinking and problem-solving skills that loves to turn complex requirements into beautiful crafted interfaces.
•  It motivates you to drive design projects, take initiatives and be dependable, yet a true team player willing to share your skills and experience with the rest of the design team and organization.  
• You are comfortable collaborating with business stakeholders and developers alike and delivering on tough deadlines.

• You have experience working with e-commerce
• You have experience of remote user tests

Are you the one we´re looking for? Please attach CV, cover letter and portfolio (either online or file) showcasing your best work as soon as possible, but no later than 21st of August.

If you have any questions, reach out to: 

We look forward to your application!