Segment Manager Retail, Middle of life i Sundbyberg

As segment manager at Swedbank, your main responsibility is to develop our offering and service model in order to increase sales, profitability and customer satisfaction within Swedbank's largest customer segment "middle of life".

The role of Segment manager retail middle of life includes:

• Ensure profitability and fulfillment of set KPIs for the middle of life segment
• Through insights on individual needs within the segment, create the most attractive offers and campaigns
• Create and bring out relevant customer offers for the segment in all sales channels,
• Maintain continuous understanding of our customers within the segment, their behaviors, needs and immediate calls for improvement
• Communication of product requirements and market demand further and enhanced development and digitization of products, development of new services and improved customer offerings.
• Participate in development and implement customer lifecycle process steps
  
  

 You:

• know how to transform consumer insights to offers and activities.
• have a documented experience from a strategic position,
• are able to identify deviations in result and balance sheets,
• have documented experience from developing business cases
• have excellent skills in writing reports and presentations in English
• are a leader of business with experience from running and developing business both in physical but mainly in digital environment.
• have a great insight into the digital landscape and have an understanding of all the channels in which we meet our customers.
• are focused on delivering results towards set targets
• have a strong sense of ownership and determination to get things done
  
  

• Result-oriented role within digital business
• Growth manager
• Business manager
  
  

Different managerial roles within Segment Management

I believe in an engaging and inclusive leadership in which, by supporting each other, we contribute to both good business results and high degree of employee satisfaction in a work environment characterized by openness, high expectations and strong deliverables.

I believe we all perform to the best of our ability with clear areas of responsibility and mandate, that in combination with support and presence from me as manager and colleague provides the foundation for our common deliveries and results.

My leadership is characterized by clarity, transparency and joy.

Swedbank is the bank for the many. We're on a mission encouraging people to save for a better future to help people, businesses and society to grow through a healthy and sustainable economy. Working with us is about creating value for our customers, colleagues and society. We believe in a diverse and inclusive work place, and we want all our employees to feel valuable and have the prerequisites to perform at their very best. Inspiring and learning from each other is what move us forward. By working together, we make a difference! Join us in our journey and find out more about us at: swedbank.com/work-with-us

We may begin the selection under the application period, so we welcome your application as soon as possible.

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