Customer Care Agent – Swedish/English i Göteborg

Want to join a revolutionary e-commerce brand that works with worldwide fashion and social media icons and has over 3 million global fans?

The team at NA-KD consists of highly experienced professionals who live and breathe online fashion with a global outlook. We offer an inspiring, fast-paced, exciting and ever-changing environment with unlimited opportunities and a chance to share our growth journey. If reading this gets your blood pumping, NA-KD is the place to take the next step in your career.

Customer Care Agent – Swedish/English

Do you love being up to date with fashion trends, come up with solutions and taking that extra step to make NA-KD customers feel that extra service level? If so, this could be the next adventure for you!

We are searching for you with the right attitude in the toughest and most stressful situations. Who will keep the spirit up and help our customers become truly happy and loyal to the NA-KD brand. You who will live and breathe the NA-KD vibe and work hard for our and your success. If you feel that I have just described you, apply for this position and maybe you get to be the one who’ll join us on a crazy and amazing journey.

Responsibilities

• Being a part of our Customer Service Team
• Be a structured person, manic for details with an extraordinary feeling for style and product content
• Be responsible for our communication to the customers
• Give great service and work efficiently in different customer cases
• Work in a fast-paced environment while delivering outstanding results with innovative methods

Your skills

• Interest for writing and up to date with fashion trends and styling
• Positive attitude, honesty and humility are characteristics we value highly
• Believes in disciplined work mixed with brilliant moments of creativity and innovation
• Able to prioritize your daily work and create synchronicity within Customer care as well as in product descriptions
• Very communicative and service minded
• Fluent in Swedish and English, both in speech and in writing

Location: Gothenburg, Sweden

About NA-KD.com

NA-KD.com launched in January 2016 and has established itself as one of the fastest growing fashion e-commerce brands in the world. Our website has over 10 million monthly visitors and over 3 million global followers in social media - making NA-KD one of the fastest growing brands around. NA-KD.com has delivered to customers in over 170 countries and ships to more than 100 countries every month. The majority of sales comes from NA-KD.com and in-house brands such as “NA-KD Trend” and “NA-KD Boho”. The brand NA-KD is also represented by over 600 retailers across the globe and is listed on marketplaces such as Zalando and ASOS.