You will be part of a Cross-Functional Team managed by Digital Sales & Service (DSS) but will work closely to the Chief Product Owner (CPO - Savings and Insurance) and the Value Stream. The Conversion Optimization Manager takes ownership of quality assuring the visitor experience and makes sure the process is best in class end to end as well as developing requirements for an improved data-driven customer experience. This requires a rigorous growth mindset, ability to get things done, a data driven business sense and knowledge of digital consumer behavior.
What you will do
You will be working with developing optimization initiatives, analyze customer experience by working close to the Digital Analytics-, UX- and other Swedbank teams, set conversion strategies, hypothesis development as well as participating in product development.
We believe you are a curious non-stop learner, doing research and dig deep into what makes people tick. You must be able to communicate/visualize exactly what isn't working in conversion points and what could be better and why. Therefore, we believe you have the ability to get things done through others, work in cross-functional teams and are able to derive meaning from data through testing and optimization.
Furthermore:
You understand digital consumer psychology and how to use these principles to ensure the best customer experience
DSS is a new formalized group and you will have the possibility to make a change in culture and ways of working. DSS consist of Digital Sales Growth, Analytics and Conversion Optimization and we all walk a with a smile to our job knowing that step-by-step we are doing amazing job for our customers and make a difference for in the bank.
We may begin the selection under the application period, so we welcome your application as soon as possible.
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29-02-2024
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