Capability Lead for Content Management in Digital Sales, Nordics i Stockholm

We are looking for a Senior Digital Content Management professional to lead the development of our Content Management capability in Digital Sales. This is an opportunity for you to be part of a high performing team and to shape the future capabilities needed to grow a successful digital business within Nordea.

At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers. We’re creating an agile environment where we experiment and grow together – and we need your ideas and unique background. With us, you’ll be in good company with a chance to make your mark on something bigger. 

Digital Sales is part of the Digital & Commercial unit in Personal Banking and is ultimately responsible for engaging customers and non-customers in digital channels to drive sales through mobile app, Netbank and Nordea.xx. You’ll be joining the Nordic management team of Digital Sales and be functional line manager for the Content Managers embedded in the local Digital Sales teams. This job will give you a unique opportunity to lead the development of people, processes and ways of working within the field of Content Management to contribute to the growth of a digital business in Nordea.

Some of the things you will be doing:

• Set a clear vision/direction for Nordea.xx and use that direction to lead efforts within Digital Sales and broader Nordea on e.g. content strategy and guidelines as well as understanding the technology landscape within this field to support that vision
• Ensure team members are equipped with the right skillset and tools to continuously work with (and understand how to balance) content optimization for e.g.
  • Increasing traffic from search engines (SEO)
  • Maximizing conversion rates  (CRO)
  • Personalisation and optimization (A/B testing) through use of web data tools
• Ensure consistent and high-quality content on Nordea.xx through a clear website governance structure and editorial processes
• Facilitate Content Management best practises and knowledge sharing across the local Digital Sales teams
• Actively drive improvements in processes and ways of working to increase quality and reduce time to market
• Coaching, competency development and other general line manager responsibilities for Content Managers in local Digital Sales teams

The role is based in any of the Nordic countries. Welcome to a team building the future business of Nordea

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

Your profile and background:

• Passion for creating business value (sales) through ongoing optimization and personalisation of content based on data
• Several years’ experience within website content management preferably from an eCommerce with deep understanding of a wide range of important areas from website structure and governance, technology and data supporting ongoing optimization and personalisation, to hands on experience from content optimization 
• Leadership experience with strong people skills and proven ability to lead through change
• Strong communicator with stakeholder management skills
• Team player with a proactive, humble and yet ambitious attitude  
• Relevant experience from similar positions possibly from leading digital agency or company of similar size and complexity
• Fluent in written and spoken English

If this sounds like you, get in touch!

Please submit your application no later than 24 November 2019. For more information about the position, please contact Patrik Myske,  

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.