CRM-Manager i Göteborg

CRM-Manager

At NA-KD we always have the customer in focus. Therefore we're searching for a new CRM Manager who's biggest ambitions is to make our customers happy and satisfied. 

Your Future

• Increase retention and prevent churn by driving deeper engagement and activity throughout the entire customer lifecycle
• Understand how to build flows and activations depending on where the customer is in their lifecycle
• Responsible for all marketing automation on all key markets
• Responsible for creating and executing email marketing activities to increase conversion and repeat purchases.
• Work closely with other departments such as IT, Content and creatives
• Constantly monitor and optimize internal KPI’s such as conversion, activity, satisfaction and churn
• Product owner of our ESP and SMS platform - also responsible for finding new platforms and partners within retention. 
• Work with our customer database and activate our customers to increase the purchase frequency

Your Skills

• Hands on experience with e-mail software system and CRM
• Have an affinity for data analysis and interpretation
• Be creative and think outside the box
• Can communicate and operate effortlessly in English
• Act pragmatically

Your Past

• Bachelor’s in Business Administration, preferably with a focus on Marketing or related discipline
• If you have been responsible for a loyalty club, then it's a plus
• Experience with digital marketing and traffic acquisition
• 3+ years of experience with CRM

Location: Gothenburg, Sweden

THE DREAM TEAM

Working at NA-KD is unlike any other fashion gig. We’re a young company with a start-up mentality and (a borderline insane) hunger to be the best. In less than 4 years NA-KD has become the fastest growing fashion e-com brand in the world. And we have a 3 million strong community to prove it. How? We see no limitations, only possibilities. No failures, only learning opportunities. We’re problem-solvers, disruptors and early-adopters. We’re doers. And if you dream of going to work every day to build the next big thing – then welcome home.