Director of UX Research i Stockholm

Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be. 

It means we’re constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you’re in, there’s no telling what will happen next.

What that means

• Define and oversee the UX research strategies.
• Develop resources and processes needed in order to deliver on the strategy, and establish best practices for UX researchers at Klarna.
• Build, manage and lead the team of UX researchers. 
• Be an advocate for UX research to diverse audiences. 
• Shape the UX research culture at Klarna to ultimately define every interaction customers have with our products and services.
• Proactively drive user centric design in any products or services we build for our customers. 
• Leverage the existing knowledge about our customers to foster empathy, create real customer understanding, and guide development on a company level.
• Build up research infrastructure and organize user research with customers in different markets to validate and to get insights on new concepts and ideas.
• Conduct, analyse, document, and act upon research studies together with product managers, data analysts, and designers. Play an active role in product design.

Who you are

• Klarna is looking for ambitious people with significant drive. You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results. At Klarna we embrace change, you should dare to challenge the status quo and be persistent.

You should have

• At least 3 years of experience managing teams of UX researchers.
• At least 7 years of hands on UX research work experience.
• A degree in either Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Data Science or a related field, or equivalent practical experience.
• Great ability to articulate and explain your ideas to both management and colleagues.

A portfolio is essential in order for us to review your application

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Klarna was founded in Stockholm, Sweden in 2005. Since then, we’ve changed the banking industry forever. And now we’re creating the world’s smooothest shopping experience. We serve 80 million consumers worldwide, and partner with 190,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world’s leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 18 different markets, hosted by +3000 people from 90 nationalities.