Customer Success Manager - Shopello i Sweden

Om tjänsten

SaaS & Marketing Software experience wanted. This position is open for someone who already knows their way around Customer Success & sales, preferably complex and technical. Experience from SaaS or Marketing software sales is a great merit here.

Team. You will work in a team with mixed experience who will look to you for advice. We encourage this, Sales can be competitive and that's good, but first and foremost we are a team. We succeed when we all succeed.

Rapid change. You must feel comfortable working in a chaotic environment that changes fast, where the information is opaque at times. We are in a phase of growth, and hope that you will be contributing to setting strong habits and routines in the team we are building.

Market & customers. We are moving on a relatively new market and many of the customers we have love our product, others have very basic knowledge around the whole industry. We want to help more businesses succeed with their online sales.

Your daily work in short: 

• Meet monthly quota goals for upsales 

• Build and nurture relationships with the clients

• Owning the entire Customer Success process with training, advising, tailoring solutions, map out potential account size, make a plan for the account and ultimately optimise and grow the account to full potential

• Build and iterate on Customer Success material

• Log events in our CRM, and other administrative tasks

We consider it an asset with multiple languages but also believe that most customers of this calibre are approachable in English.

Contribute your feedback. The Shopello platform has great potential with a fast growing number of satisfied customers, but we want to take things even further! We are continuously developing the product, and want your feedback from the field to be a contribution in this. 

Extra information

Status

Stängd

Önskad utbildningsnivå

Universitet/Högskolestudier

Ort

Sweden

Typ av kontrakt

Heltidsjobb (förstajobb)

Typ av jobb

Ekonomi / Juridik

Körkort önskas

Nej

Tillgång till bil önskas

Nej

Personligt brev krävs

Nej

Språk

Engelska