Join a truly global team on our journey where you will be part of shaping our future carrier solutions / ECO system all around the world by create a great customer experience and a state-of-the-art delivery of the customer promise with tech and data. Now is the age of the consumer so join us on our exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future.
As Product Owner within Partner Connectivity you will have a key role and part of a team that creates value and growth, ensuring accurate and flexible customer fulfilment with our outsourced partners within carrier and warehouse solutions.
Business Tech is a new modern agile product organization within the larger H&M group. We are a team of small and cross-competent teams each owning a product end-to-end with a mission to meet and exceed our customers’ expectations. You will be able to try out your creative and innovative ideas – and have an impact on how we shape the future of fashion and design.
About the role
In Customer Fulfilment domain you will be a part of our Partner Connectivity Product Area, responsible for one or several of our carrier solutions/ecosystems with one of key logistics suppliers.
As Product Owner you, in collaboration with your team, create the product roadmap and have a deep understanding of the target market/industry. To succeed you need to build strong relationships with key stakeholders to ensure that the team’s effort is aligned with overall strategy.
You will play an important role in ensuring accurate and flexible customer fulfilment with our partners within carriers, warehouses, marketplaces, brokers and garment suppliers through seamless integration and quick on-boarding.
We are on an agile transformation journey where we must implement new agile way of working with our partners, which you will lead.
A part of the work is to deliver functional IT-integration solutions in close collaboration with our logistic suppliers and with other product teams. We face a major challenge in the next few years to move our integration solutions to cloud, and it requires a technical interest and a willingness to understand technically complex solutions, and an ability to lead that delivery.
We are on a journey together which means there is no clear path. You will play an important role in building our product, setting the foundation and creating our future organisation. We want to become much more data driven and explorative in new technologies. We want to move into DevOps organisation where our products have a strong focus on operational stability.
Responsibilities
• Take end-to-end ownership of the product (full lifecycle from ideation to optimization) with ultimate accountability for business and customer value delivered
• Set ambitious and clear product mission and OKRs and translate these into a prioritized roadmap and team backlog that drive agreed KPIs
• Set a budget and follow up costs for product team and logistic suppliers
• Monitor and manage financial impact of decisions and priorities of the product team, including Business case creations for further growth opportunities.
• Lead a cross-functional team including business experts, engineers and data analysts to execute and deliver value
• Negotiating contracts/agreements with suppliers
• Work closely with internal stakeholders at HM Group
• Maintain an in-depth understanding of market / industry landscape and carrier network needs through gathering & analysing qualitative and quantitative insights to adjust strategy and priorities dynamically
• Clearly communicating the product mission, OKRs, and backlogs across the organization
• Define MVPs, manage product backlog priorities, and strategically de-scope to achieve rapid feedback cycles
Requirements – We are looking for you who
We believe that you are a great leader and aligned with a mindset to create a culture of collaboration, transparency, safety and trust. You are a visionary that coaches and empower your colleagues with the most relevant competencies so they can lead, collaborate, and deliver exceptional customer and business results.
We believe that you are a curious leader focused on value creation, growth and serving customers with full ownership and accountability. You have the ability to gather, analyse and understand customer and business needs and understand impact against product backlog and impact on team.
Our journey will lead to something new and exciting - we will test, fail and learn. You are an important player in this transformation and building our Multi-tier transport experience product; therefore, we believe you are flexible, stress-resistant and able to work in an environment that is not yet formalized. We also believe that you…
• Have a degree in business and/or engineering
• Experience of heading a Product as a Product owner
• At least 5 year’s work experience and previous leadership responsibility
• Experience in leading a cross functional team
• Knowledge and experience in bought services
• Proven track record of strong salesmanship, communication, negotiation and networking skills, both with internal and external partners
• Analytical with attention to details
• Strong in planning, prioritizing, execution, and follow up together with a “can-do attitude”
• Motivated to work in an environment that allows you to work and take business decisions independently
• Fluent in English both written and verbal
• It is beneficial if you have previous experience from working with warehousing and/or logistic solutions
What we can offer
At H&M we have a strong, value-driven culture characterized by believing in people, teamwork and an entrepreneurial spirit. Here you can be yourself and develop. You’ll be part of an important product at H&M Group with significant opportunities to influence and make a difference. With the right mindset and ambition, you’ll find plenty of room to grow. We welcome your application regardless of gender, age, gender expressions, sexual orientation, disabilities, religious beliefs, origin or background.
Practical info
This is a full-time position with placement in Stockholm. Please apply with your CV and personal letter as soon as possible, no later than 24th of September. If you have any questions about the role, please contact Magnus Brunnenkant, at Magnus.brunnenkant@hm.com, and if you have questions about the recruitment, please contact Maria Moberg at maria.moberg@hm.com.
We are looking forward to your application!
Who are we?
Rapid technological development and new customer behaviours are transforming the fashion retail industry. To cater the individual needs and desires of our millions of customers.
There are endless opportunities to grow, regardless of whether you are interested in developing functional depth or business acumen. Just let your skills, ambition and imagination drive you.
