Om tjänsten
We are looking for a Data Analyst/ CRO Specialist to H&M Business Tech Checkout Area
The H&M group is on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Are you very enthusiastic about data, CRO and have an analytical & customer centric mindset? Nurture the entrepreneur and work in a global multi brand fashion retailer. You will have a key role as the link between understanding our customers and the business needs in a fast-paced industry
The role
As a Data Analyst/ CRO specialist you will work as a key enabler to secure realization of business value from analytics, experimentation, data and models in our products. You will belong to a product team where you have a key role to provide analysis that will be the foundation for how we can improve and succeed among our customers. Your responsibilities will also include:
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Understand user and business needs. Work closely with the Product Owners to identify opportunities to constantly improve customer checkout experience and increase business value
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Work cross-functionally to influence, support, and execute product decisions and product/feature launches based on customer/data insights
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Drive both small incremental tests and larger strategic changes to the customer journey, with the digital checkout in focus
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Work with all aspects of experimentation, web-analysis and visual analytics from ideation through to follow-up in a cross functional environment
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Drive A/B-tests through ideation, set-up, facilitation, capturing of results and analyzing the outcome
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Build dashboard(s) to visualize the product team’s KPIs and monitor them over time
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Communicate insights and recommendations to key stakeholders
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Advance our analytical capability of user behavior
Your mindset & skills
Just like everyone at H&M, we believe you are a business-minded, social, open, communicative and ambitious team player full of drive and optimism. You have a robust analytical ability with an eye for change and improvement opportunities. We also believe you have a strong customer focus, a strong commercial mindset and innate curiosity
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You have proven experience of working with CRO and are passionate about data driven decisions
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Experience in web-analysis tools such as Google Analytics and in Visual Analytics, for example Contentsquare
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It’s an advantage if you have experience from Optimizely’s experimentation and personalization platform or a background in customer analysis and qualitative/quantitative research
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Experience of working with business intelligence/data visualization tools: Power BI, Datastudio or Tableau
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Excellent analytical and problem-solving skills and a phenomenal communication capability
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Understanding of using numerical, statistical and analytical methods to apply to data processing
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Ability to analyze large amounts of data into clear insights
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Ability to communicate and explain data and its implications to various stakeholders
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Strong experience and/or interest in technical product development
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Experience of working with the online checkout is an advantage
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It would also be great if you have worked at a large enterprise business or within the retail industry
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Academic degree in Digital Analytics or related field
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Fluent in English (written and spoken), additional language skills are an advantage
H&M Business Tech is established to take the lead in changing the fashion industry completely, combining business and technology with innovation to create new business and customer value. We want to release the power of people and believe the best ideas evolve when great minds with different perspectives meet. We believe in our people, and always encourage new ideas and initiatives… Are you up for a challenge? Do you continuously want to surprise and delight our customers? If the answer is "Yes!” Join us! Your insights will impact millions of customer journeys globally!
Sounds interesting?
Please apply with CV and cover letter as soon as possible, but no later than 18th of October. Questions about the role? Feel free to contact mathias.lindh@hm.com
We do not accept application through email
This is a full-time position based in Marievik, Stockholm.
We look forward to your application!
Extra information
- Status
- Stängd
- Ort
- Stockholm
- Typ av kontrakt
- Heltidsjobb (förstajobb)
- Typ av jobb
- Detaljhandel
- Körkort önskas
- Nej
- Tillgång till bil önskas
- Nej
- Personligt brev krävs
- Nej
Stockholm | Detaljhandel | Heltidsjobb (förstajobb)
