Customer Success Manager i Sweden

Om tjänsten

We have great backers, from experienced VC funds to investors with senior backgrounds from Spotify, Facebook and TrueCaller - all with the unique experience of what it takes to build a one-of-a-kind tech company.

Join us at Albacross HQ in Stockholm, working closely with both investors and founders.

What You'll Be Doing

• Onboard our most valuable accounts, making sure that they are ready and set up to succeed. 

• Maintaining great contact with your book of accounts via periodic meetings and touch points. 

• Be the premium point of contact for the entire organisational needs of your accounts (Bis Dev, Marketing, and Sales).

• Serve as the liaison between our customers, product team, sales, marketing, etc, in order to communicate their needs and pain points. 

• Act as a business consultant and coach your accounts with strategies, advice, and best practices.

• Identify and act on both upsell opportunities and known risk behaviours.

What to expect

• The possibility to join a successful startup in an early phase and have a real impact

• Working with international clients

• Work together with a very talented, passionate team with high ambitions

• Clear responsibilities and KPIs

• Engages leaders that will help and support you in your personal development

• After works and team events

• Possibility to grow and take bigger responsibilities fast

Qualifications

• Bachelor's degree or equivalent experience

• Knowledgeable within HTML, CRM and Marketing Automation

• Strong written and verbal communication skills

• Detail oriented and analytical

• Demonstrated ability to increase customer satisfaction

• Fluent in English

Extra information

Status

Stängd

Önskad utbildningsnivå

Universitet/Högskolestudier

Ort

Sweden

Typ av kontrakt

Heltidsjobb (förstajobb)

Typ av jobb

Kundservice / Call center

Körkort önskas

Nej

Tillgång till bil önskas

Nej

Personligt brev krävs

Nej

Språk

Engelska