Collection and Dispute Specialist - Global Online Business (Stockholm/Gothenburg) i Göteborg

Want to join us on our exciting journey?

Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people’s lives less complicated. We offer you a once-in-a-lifetime chance to make an impact in a company with unique opportunities to grow and make a true difference.

Volvo Cars is on an ambitious journey to re-define the customer experience related to car usage and ownership. Combining digital technologies and innovative services, we are committed to offer the most personal solutions in mobility. While Volvo Cars is pushing the boundaries within electrification, design, safety leadership, sustainability and more – some of the most exciting action is happening in the area of online sales.
We are building up Volvo Cars online sales capabilities and driving the shift towards direct consumer sales. Our aim is clear – to provide customers with modern, flexible and hassle-free ways to own a car, whether through a Care by Volvo subscription, lease, loan or cash. By that, shaping the future of the automotive industry.
 

Who we are 
At Volvo Cars, our vision is clear: "To be the world's most progressive and desired premium car brand”. We believe our global success will be driven by making life less complicated for people, while strengthening our commitment to safety, quality and the environment. We have bold targets when it comes to innovation, sales and customer satisfaction and to make this happen, we need talented people on board. People with passion, energy, and a commitment to customer satisfaction. People that want to help Volvo revolutionize the industry, by offering subscription services that take all the hassle out of car ownership. We will support you to reach your full potential. Join us on this exciting journey into the future.

Your mission
As Global Online Business grows with more markets and products, we are setting up a new central team that will manage collections and disputes with our end customers for our European markets. Your task will be to, for Swedish, Norwegian and English-speaking countries, perform the entire dunning and overdue collection process as well as manage, investigate and solve customer disputes. As this is a new team, you will be part of setting processes and structures from scratch and make sure Volvo Cars deliver excellent customer service. In your role you with be in the middle of complex issues and daily talk with many stakeholders and teams. 
Other tasks include: 
•    Drive improvement projects and support new implementations 
•    Support our customer care call centers and finance teams 
•    Act as a second line support, for customer disputes and claims, to our customer care teams
•    Document processes
•    Provide input to the digital development and test new system functionality

Who you are
You have related University degree or minimum 2 years of experience from operational end customer processes in an international firm, excellent communication skills and strive to provide great customer experience. 
You are fluent in English and Swedish and Norwegian or English and Norwegian 
We are looking for people who take accountability, both for their own direct area of responsibility, and the success of the team. You dare being bold, in a thought through way, with integrity, and curiosity as guiding stars. You are service-minded and have a high focus and priority on customers.

Location
HQ Gothenburg or Stockholm 

How to learn more and apply
Please apply via the link provided before the 08-06-2021. 
Please note due to GDPR, applications and CV's will not be accepted via email. In this process, we work with continuous selection. 
If you have questions regarding this role, please contact Hiring Manager, Isabelle Taube at isabelle.taube@volvocars.com  
If you have any questions regarding the position you are welcome to contact Senior Recruiter Pedram Yousefi at pedram.yousefi@volvocars.com 
 

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.