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Customer Service Agent - Swedish i Borås

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Om tjänsten

Company Description

H&M’s Global Customer Service is an omni-channel and multi brand organization with focus on the customer dialogue throughout the customer journey. We are present in all online markets, where we serve both online and store contacts from all brands within the H&M group. Today we have around 3500 employees and work at 16 locations all over the world. Our Customer Service Center is open 364 days per year with the opening hours:

Monday - Friday 07.00-21.00 

Saturday - Sunday 09.00-19.00

(with exceptions for a few red days)

We are complying with advice from the government to ensure we can continue working within safe social distancing guidelines. This means that applicants must have these capabilities to work from home:

  • A practical work environment including a comfortable and safe space to work with minimal noise disruption and a table and chair to work from
  • An internet connection with speeds of at least 200kbps
  • A cell phone and good signal in the household
  • A computer which has Windows 10, Mac OS or a Linux operating system

Job Description

For our Customer Service Center in Borås, Sweden, we are looking for summer workers who are fluent (both spoken and written) in the Swedish language. There will be two different start dates for the job, the 17th of May and the 21st of June. The employment will last until week 34 with chance of prolongation.

The job of an H&M Customer Service Agent comes with responsibility – and lots of fun. Your to-do list includes:

  • Provide fantastic service in all situations - your contact with the customer per phone or email are essential to the customer's shopping experience
  • Communicate clearly - part of the contact to our customers takes place in writing, and therefore your ability to formulate yourself clearly is important
  • Always be up to date on H&M's latest activities and initiatives - great knowledge is key for the best customer service  
  • Actively contribute to the work with our values and work environment. Feedback and teamwork are our greatest strengths

Qualifications

Just like everyone at H&M, we believe you are a sales minded, social, open, communicative and ambitious team player full of drive and optimism. Your personal qualities also include:

  • Have strong communication skills in writing and speaking - you are H&M's ambassador, and your ability to create good relationships with our customers is the key to success             
  • Can understand and communicate in English, both orally and in writing - as part of an international company, a large part of our daily work is done in English
  • Works thoroughly and efficiently with routine tasks - you can always ensure the quality of both new and repeated tasks
  • Have a positive approach to solving every customer's challenges 
  • Have a good IT understanding and enjoys to guide our customers when navigating our digital platforms such as our website and H&M app      
  • Have a great personal drive for development in customer service - we are constantly working with ambitious goals

Additional Information

The contract is fulltime (40 hours/week) and includes working hours during evenings and weekends. You can apply with your CV and cover letter as long as the ad is active at our Career Site. The recruitment process will proceed continuously. Questions regarding the job will be responded by .

Publicerad den

28-02-2024

Extra information

Status
Stängd
Ort
Borås
Typ av kontrakt
Heltidsjobb (förstajobb)
Typ av jobb
Detaljhandel
Körkort önskas
Nej
Tillgång till bil önskas
Nej
Personligt brev krävs
Nej

Borås | Detaljhandel | Heltidsjobb (förstajobb)