Inaktiv platsannons

Social Media Content Review Analyst with Swedish and English in Sofia

TELUS International Europe is the leader in the BPO sector in Bulgaria. We have almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and creative customer service support for global customers in over 50 languages.

30 - 40 timmar per vecka

Arbetsbeskrivning:

Description and Requirements

Are you ready to take the next step in your career and to achieve your next challenge?If your answer is YES – join the leader of the BPO sector TELUS International Europe!We’re looking for a Trust and Safety Specialist to join our team! You will help and keep our community safe by reviewing potentially violating content against our Content Guidelines.As a Social Media Content Review Analyst you will be a part of a great team and all together will:
 
  • View and action potentially violating content on an ongoing basis
  • Conduct objective, fair, unbiased, and investigations into reported content
  • Be an expert on internal policies and stay up-to-date with policy updates
  • Identify and share observed patterns about reported content to improve performance
We’re looking for someone with:

  • High attention to detail and content
  • Ability to defend decisions and provide context in thought process
  • Ability to identify patterns in behavior that can be leveraged for improved decision-making
  • Strong organizational and time management skills to deal with shifting priorities and high volumes of work
  • Flexibility to work any assigned shifts, which may include early mornings, overnight, weekends, and holidays
  • Experience investigating fraud, spam, or other types of inappropriate content is an asset

Vad vi erbjuder:

  • Stable job and career development opportunities
  • Attractive salary
  • Full paid training
  • Special Discounts and Offers (Food vouchers, Multisport cards)
  • Additional health insurance & Transportation allowance
  • Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
  • Positive international working environment (Relax zones, PlayStation and billiard corners)
  • Support and learning
  • Employee referral bonuses & Recognition programs

Vad vi ber om:

  • Ingen utbildning krävs
  • Ability to process sensitive and disturbing content
  • Fluent in Swedish
  • B2 or higher English language skill
  • Norwegian will be considered as an advantage
  • Knowledge of pop culture, global events, and culture of the market(s) you are serving
  • Relocation to Sofia (Bulgaria)

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Publicerad den

19-03-2024

Extra information

Status
Stängd
Önskad utbildningsnivå
Annan
Ort
Nationell
Antal timmar per vecka
30 - 40
Typ av kontrakt
Heltidsjobb (förstajobb), Heltidsjobb (erfaren)
Ansvarig för
Social Media Content Review Analyst
Typ av jobb
Marknadsföring / PR
Körkort önskas
Nej
Tillgång till bil önskas
Nej
Personligt brev krävs
Nej
Språk
Engelska, Svenska

Nationell | Marknadsföring / PR | Heltidsjobb (förstajobb) | Heltidsjobb (erfaren) | Annan