Customer Experience Visual Merchandiser to H&M Sport, Global HQ i Stockholm

Do you want to be a key player in creating a new and disruptive global sport, athleisure and wellness destination & brand? Are you a visionary leader with an outstanding track record of inspiring teams to deliver best-in-class customer offer and business value?

In line with our 2025 plan we aim for annual growth and expand our physical footprint, reaching new places and new customers. We have during the last years developed a new Business Unit called H&M Lifestyle Brands, that apply the strong heritage of H&M to other industries than fashion. This unlocks hidden opportunities for growth, it adds excitement and energy to our offer and strengthens the H&M brand. H&M Lifestyle Brands consists of several independent lifestyle brands building on the strong heritage of H&M but applied to other industries than fashion. H&M Lifestyle Brands are currently consisting of H&M HOME, H&M BEAUTY and have most recently added H&M SPORT to the brand portfolio.

As a Visual Merchandiser you are part of the team responsible to create the best customer experience in the physical store channel, having a shared responsibility of reaching the sales and profits KPI´s. You work closely with the full Global Go To Market Team as well as with assortment and collaborate continuously with our regions and markets globally. 

This position offers a lot of creativity, influence and ownership, your main responsibilities include:

• Developing and creating the Sport Customer Experience in regards to visual presentation in the physical store channel for all our sales markets globally. This includes today Mens, Ladies and Kids customer groups.
• Working closely with the full Go To Market and Assortment teams in continuously setting our future store experience and Shop in Shop strategies.
• Within the commercial milestones for each commercial quarter work with your Go To Market colleagues to set the optimal omni commercial/visual strategy for stores
• Working closely with the H&M regions and markets to optimize the visual merchandising guidelines to support local markets customer needs.
• Project lead and support regions and sales markets with global visual related tests

The H&M SPORT Culture
In H&M SPORT we see great potential for growth, both as a team but also as a brand. To be able to reach our goals we are creating a strong culture that will be a key success factor on our future journey. In H&M SPORT we are BRAVE, we dare to try new things, we are bold in how we express our selves and we never say no to a challenge. We want all our team members to feel that they BELONG. We always welcome new mindsets and cultures with a great belief in that different perspectives are what will make our business and team successful. We care for each other and let everyone be exactly who they are. We love to SHARE, both insights and time. We celebrate together and we fail together – always open to learn from others. We have a true PASSION and belief in our teams, our brand and our products. We have great dreams but always dare to dream even bigger, constantly ready to take the next step that will move us closer to our goals! We want a new talent to join our team as a role model and a representative of our H&M SPORT Culture.

To be successful in this role we believe you have a real passion for Sports and share our excitement in the opportunity in forming a new and exciting retail experience for H&M sport customers around the world.

You have professional Visual Merchandiser experience from physical retail or experience in a similar position. A customer centric mindset and strong skills in in creating the customer experience based on customer insights is also important in this role.

You are experienced in working with Microsoft Office, Photoshop, Adobe suite and/or other programs suitable for a VM role.

Collaboration and cross functional stakeholder management will be important in this role, so your ability to build trust, planning and organizing, a strategic mindset and great communication skills will be important.   

Are you ready to join?

This is a permanent position based at the H&M Head Office in Stockholm, Sweden. You will be part of the Go To Market team and report directly to Head of Go To Market. Please apply online with your CV in English as soon as possible but no later than 8th August. If you have any questions please reach out to recruiter Nesrin Dawe . We look forward to hearing from you!

Due to GDPR we cannot accept applications via email. 

Working at an H&M in another country right now? Read more about what relocation support applies for you in our Global Mobility handbook on Inside. If you have any questions reach out to your closest HR.