Product Support Specialist - Norway i Sweden

Om tjänsten

We are looking for a Norwegian speaking Customer Support Hero who is passionate about delivering world-class service. You know how to onboard customers, and give them an excellent start on their journey working with Superb. You should have a proven track record in helping customers achieve high levels of satisfaction with a Saas Product. You will become a member of a fast-growing team, who have a razor focus on quality and delivering value to our users. You should know your way around technology, and be able to work in a structured way. What you will do: * Work closely with the Support team to resolve any tickets or issues faced by your customers. * Understand how customers are currently using the products and identify opportunities to increase usage and value gained. * Align with the product team to ensure feedback loops and communicate the voice of customers. * Monitor health scores and satisfaction levels. * Ensure customer retention. * Log customer data in our CRM, and ensure that all steps of the process are reported in a structured way. What we expect: * Strong ability to understand technical aspects of software and solve problems. * Desire to drive adoption, increase product usage and bring in revenue. * Excellent communication and interpersonal skills. * Strong team player, efficient, structured, and solution-oriented. * Must be fluent in English and Norwegian The role location is remote-first -- you can be based in Denmark, Sweden or Norway

Extra information

Status

Stängd

Önskad utbildningsnivå

Universitet/Högskolestudier

Ort

Sweden

Typ av kontrakt

Heltidsjobb (förstajobb), Jobba hemifrån

Typ av jobb

Kundservice / Call center

Körkort önskas

Nej

Tillgång till bil önskas

Nej

Personligt brev krävs

Nej

Språk

Engelska