Om tjänsten
On our path to becoming the world's favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace a hypergrowth atmosphere and defy their own expectations.
Senior Service Specialist - Merchant Foundations Operations
What you will do:
As part of Klarna’s Merchant Foundation Operations team you will be providing high-quality professional service to our merchants by assisting them to solve pre and post purchase related problems or support with various requests regarding Klarna’s products and services.
Acting as a point of contact to our merchants, you will communicate in an open, helpful and engaging tone and focus on finding the right solution for each case. You will constantly interact with other departments within the company as well as third parties.
You will be versatile in handling multiple software programs, prompt and accurate in your responses to email, chat and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing with merchants, you will work closely with other departments to ensure the best resolution, first time.
Within this role there is a lot of room and expectation for development. Also it can open doors to other new opportunities at Klarna!
Who you are:
- Klarna is looking for ambitious people with tremendous drive!
- You should be passionate about your job and enjoy an ever-changing international working environment
- You are self-driven and enjoy investigating issues and reaching solutions
- You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce the best results.
You should have:
- Natural problem solving abilities to see problems from a bird’s eye view, identifying the core of the problem, and providing creative solutions.
- A minimum of 2 years Merchant/Customer Service experience or a university education with a minimum of 1 year Merchant/Customer Service experience.
- Great communication skills to assist merchants and internal stakeholders
- A collaborative and adaptable personality to face Klarna’s incredible growth, and turn challenges into success
- Working proficiency and communication skills in verbal and written English/Danish
- Fluency with internet, computer usage and web-based application skills.
- Read, understood and have examples of how you do/would embrace Klarna’s leadership principles (with a focus on ‘Customer Obsession’ and ‘Deliver quality results’)
What we offer:
Diversity & Community
With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.
Ownership & Impact
Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.
Trust & Collaboration
Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.
The Klarna Work Policy is designed to make sure we foster team collaboration while also ensuring a productive and flexible work environment. We work 2 days per week in the office on agreed days, and then 3 flexible days. We’re also providing each Klarnaut with an annual financial contribution to improve their flexible work life whether they use it to upgrade their work accessories, or their home office space!
Challenges & Rewards
We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.
About Klarna
Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 90 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by helping them save time and money while better managing their cashflow and making informed decisions. Over 250,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. With over 5,000 employees, Klarna is active in 20 markets and is one of the most highly-valued private fintechs globally, with a valuation of $45.6 billion. For more information, visit
It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.
Extra information
- Status
- Stängd
- Ort
- Stockholm
- Typ av kontrakt
- Heltidsjobb (förstajobb)
- Typ av jobb
- Civilingenjör / Arkitekt, IT
- Körkort önskas
- Nej
- Tillgång till bil önskas
- Nej
- Personligt brev krävs
- Nej
