Global Dispute Resolutions Process Owner i Stockholm

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.

Are you looking for an exciting new opportunity that allows you to drive the process improvements you have always dreamed of? Are you the go to person for all Dispute Resolution queries? Do you encourage change for the better? Then this may be the role for you!

You will be part of the growing Global Consumer Operations Support Group dedicated to identifying, developing and driving changes and improvements to our global Dispute Resolution processes with the customer at the heart of your decisions. You will use analytical data as well as the observations of yourself and key stakeholders to ensure Klarna’s Dispute Resolution processes are industry leading.

Main Duties

• Taking a proactive approach at driving and implementing Dispute Resolution Process changes and improvements.
• Using analytical data to identify key areas in which we can improve our ways of working.
• Working with CO teams and external stakeholders to discover and implement improvements
• Being the go to person for Dispute Resolution queries 

Who Are You?

• Driven to always want to improve
• Track record in delivering high quality results
• Strong understanding of global dispute resolution processes
• You are self reliant and able to perform under high pressure situations

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.