Studio Operations Manager, Owned Retail Concepts - Volvo Cars i Göteborg

Volvo Cars is on an ambitious journey to re-define the customer experience related to car usage and ownership. Combining digital technologies and innovative services, we are committed to offer the most personal solutions in mobility. While Volvo Cars is pushing the boundaries within electrification, design, safety leadership, sustainability and more – some of the most exciting action is happening in the area of online sales.
 
We are building up Volvo Cars online sales capabilities and driving the shift towards direct consumer sales. Our aim is clear – to provide customers with modern, flexible and hassle-free ways to own a car, whether through a Care by Volvo subscription, lease, loan or cash. By that, shaping the future of the automotive industry.
 

Let us describe our offer
We are looking for a Studio Operations Manager, Owned Retail Concepts (Volvo Studios) to strengthen and develop our global online business and our team.

A Volvo Studio is a physical pop-up, temporary or flagship downtown store where consumers can experience our brand, electrified cars and online direct offers. Our Volvo Studios are operated on a number of markets and our ambition is to meet consumers in their daily life where they can subscribe to a car or consulate with our best-in-class Volvo staff.

Your mission
You will drive and coordinate the implementation of our owned retail formats, the Volvo Studios, along the strategic transformation of our company. You will maintain and continuously optimize existing processes for Temporary and Pop-up Volvo Studios. You will have an end-to-end responsibility for the commercial equation and a scope which requires you to ensure implementation, optimization and execution of owned retail concepts based on business cases for assigned regions and markets.

In this role, you will liaise closely with central stakeholders, regions, markets and Studio managers to jointly ensure successful owned retail operations in the achievement of our commercial objectives. Further, you need to ensure that owned retail policies, premium standards, business cases and budgets are being followed and implemented.

Conducting reports to analyze and evaluate data and continuously drive optimization of commercial targets and proactively facilitate in-store sales processes of our online products and offers are key areas to success.

The scope of this role is global and covers all markets where we operate owned retail formats.

You and your skills
We are looking for a candidate with knowledge and working experience in retail environments and digital & technical innovations, combining theoretical and practical experience. A true understanding of consumers online and offline journeys and needs. A strong commercial aptitude is required in this role and the candidate should think analytically and demonstrate knowledge to creatively solve challenges and develop appropriate solutions with the ambition to create commercial opportunities.

Above all, what we’re looking for is someone who will embody Volvo’s values as a caring, customer centric organisation and is passionate about converting our philosophy into actions and measurable results. 

To succeed, we believe that your background and skills include:

•    Good understanding of the automotive retail business/implementation/marketing, as well as related customer needs & wants
•    A proven track record of successfully driving and implementing cross functional, global and complex projects
•    An ability to relentlessly prioritize, balance short-term initiatives with long-term sales objectives
•    High affinity for technology and innovation paired with an entrepreneurial thinking and understanding for a customer centric omni-channel sales approach
•    Outstanding and fluent communication skills in English

We believe that you have a degree in sales and finance. That you are an excellent communicator, verbally and in writing, with experience of working towards, and presenting to, senior management. Your experience also includes working in a fast-paced, dynamic team environment with the ability to adapt, manage and meet deadlines. 

How to connect and apply
Please apply via the link no later than the 17th of October 2021. Applications and CVs will not be accepted via email, due to GDPR. In this recruitment we use qualifying questions and will therefore not require any cover letter. 

If you have any questions regarding the recruitment process you are welcome to contact Senior Recruiter Lotta Ericsson at lotta.ericsson@volvocars.com or if you have questions regarding the position please contact recruiting manager Jonas Eriksson jonas.eriksson.2@volvocars.com. 

The position is based at HQ in Gothenburg, but there might be a possibility to be positioned in Stockholm. The role reports to the Head of Owned Retail Concepts at Global Online Experience.

Welcome with your application!

Who are we?
Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 
 
Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

#LI-LOTTA