Morot & Co is looking for Danish speaking Customer experience agent/Business sales support i Stockholm

Om tjänsten

Are you someone who loves service and being the first point of contact for customers? Do you have the ability to work independently to ensure that the customer experience is something extraordinary?We are soon expanding our business to Denmark and therefore looking for a new colleague who is up for the task to take care of our Danish customers. You don't want to miss out on being a part of Morot & Co’s success growth journey!


About Morot & Co

Morot & Co is owned by the Nordic Mediafy Relations AB which is a part of the Bonnier group. With character, creativity and courage we’re taking on the industry of staff-gifts with a new approach. In addition, we’re helping other companies to create and further develop their customer relations.
The working culture at Morot & Co and Mediafy is known for joy, curiosity and open-minded spirit. We have the willpower to do our absolute best and it shows in the goals and results.
About the role as Customer experience agent/Business sales supportAs Customer Experience Agent / Business Sales Support, you will be a part of our ambitious and fun Support-team. Our daily operations are to help our customers over the phone and through email. We want to ensure that the customer experience is the best that it can be – all the way from start to the finish line.As Business Sales Support you will be working together with our Sales-team and handle incoming orders from our corporate customers.You’ll be working on your computer which is your primary working-tool, and you will have daily communication with your manager and the team. You’ll also get the chance to work closely with product developers and purchasers, since you’ll have an important role as interpreter of customer needs for them. The core of our product development is the customer’s perspective and that is something you as our customers first contact can contribute with.
This combined role means that your days at work will look different, depending on where your help is needed the most. You’ll get wide knowledge of multiple parts of our business along with the customer journey, hence you’ll be in touch with both our corporate and end-customers. You will be mostly working at our newly renovated office at A-house in Stockholm together with your colleagues. There is of course a possibility to work remotely every now and then. Main tasks

• Handle and deliver incoming gift-card orders from our customers
• Receive and answer incoming calls (Danish)
• Receive and answer incoming e-mails (Danish)
• Handle claims
• Other administrative tasks may be added if needed

• Fluent in Danish, both verbally and in writing
• Technical interest, excellent computer and system skills and experience in Microsoft Outlook
• Comfortable with following instructions, but also working independently and making your own decisions
• You’re committed and will gladly bring ideas regarding how we can improve
• Precise, communicative and comfortable with a varying work pace

• Permanent employment (starting with 6 months probationary employment)
• Fulltime employment (mon-fri )
• Salary according to agreement
• Generous benefits
• Personal and professional development at a high pace, great teamwork, committed leaders and colleagues and most importantly a strong and healthy corporate culture!

Extra information

Status

Stängd

Önskad utbildningsnivå

Grundskola

Ort

Stockholm

Typ av kontrakt

Heltidsjobb (förstajobb)

Typ av jobb

Kundservice / Call center

Körkort önskas

Nej

Tillgång till bil önskas

Nej

Personligt brev krävs

Nej

Språk

Svenska