Customer Service Executive – Swedish in Amsterdam, Holland.

Om tjänsten

As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.This is a FULL-TIME (40 h/week) position in scheduled shifts.

Our next starting day is in March, 2017.

B.responsible

Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;

• Delivering high level of customer service;
• Actively participate in various projects within the department;
• Promote the Booking.com culture within your colleagues.

B.skilled

• Has excellent communication and problem solving skills;
• Takes responsibility and ownership;
• Is passionate about helping customers;
• Is fluent in both written and spoken English and Swedish;
• Is available Full-time (40h/week) and flexible in work schedule;
• Is in possession of a valid work-permit for The Netherlands.

B.offered

• We are a performance-based company that offers career advancement and lucrative compensation, including bonus. We also offer what is called the "Booking Deal" with competitive benefits.
• A gross salary of EUR 2079€ (1925€ base plus 8% holiday money),- based on 40 hours
• A guaranteed 5% salary increase after the first 6 months, and another 5% increase after a full year;
• Full-time (4 weeks) paid training;
• Work schedule 4-6 weeks in advance;
• International working environment;
• 26 holidays per year on full time basis;
• -Quarterly Bonus Plan 12% of your salary, based on set targets;
• 20% Premium pay for hours worked after 7pm;
• 60% Premium pay for hours worked before 7pm on the Weekend;
• 80% Premium pay for hours worked after 7pm on the Weekend;
• Travel allowance;
• Catered lunch.

Extra information

Status

Stängd

Önskad utbildningsnivå

Annan, Grundskola, Gymnasium, Yrkesutbildning

Ort

Utomlands: Utomlands

Typ av kontrakt

Heltidsjobb (förstajobb), Heltidsjobb (erfaren)

Typ av jobb

Kundservice / Call center

Körkort önskas

Nej

Tillgång till bil önskas

Nej

Personligt brev krävs

Nej

Språk

Engelska, Svenska