Customer Service Executive – Swedish in Berlin, Germany

Om tjänsten

Main Responsibilities

• Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;
• Delivering high level of customer service;
• Actively participate in various projects within the department;
• Promote the Booking.com culture within your colleagues.

Our ideal candidate:

• Has excellent communication and problem solving skills;
• Take responsibility and ownership;
• Is passionate about helping customers;
• Fluent in both written and spoken English and Swedish;
• Available Full-time (40 h/week) and flexible in work schedule;
• In possession of a valid work-permit for Germany.

What Booking.com will offer You:

• A gross salary of EUR 1785,- based on 40 hours per week;
• International working environment; Convenient office location in the center of Berlin;
• 25 holidays per year on full time bases;
• Quarterly Bonus Plan 12% of your salary, based on set targets;
• 25% Premium pay for hours worked after 8 pm;
• 60% Premium pay for hours worked on the Weekend;
• Free meals.

Interested? Please upload your CV in English.

The hiring company Bcom Customer Service Center Germany GmbH is one of Booking.com BV’s and/or BookingSuite BV’s support companies in Germany. Bcom Customer Service Center Germany GmbH is looking for a Customer Service Executive - Swedish. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com" refer to Booking.com BV.

Extra information

Status

Stängd

Önskad utbildningsnivå

Annan, Grundskola, Gymnasium, Yrkesutbildning

Ort

Utomlands: Utomlands

Typ av kontrakt

Heltidsjobb (förstajobb), Heltidsjobb (erfaren)

Typ av jobb

Kundservice / Call center

Körkort önskas

Nej

Tillgång till bil önskas

Nej

Personligt brev krävs

Nej

Språk

Engelska, Svenska