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Customer Service Executive – Norwegian in Cambridge, England

Life doesn’t come with scripts, so why should customer service? At Booking.com, we don’t need to repeat the same speech in order to deliver the outstanding customer service we are known for. We are real people, having real conversations. 24/7. All year round.

32 - 40 timmar per vecka

What are you going to do:

Our Customer Service Executives play a pivotal role in the success of Booking.com. As such, we’re looking for people who want to be part of a fast-paced environment, with the passion to provide the best service to guests. We’re looking for someone who can turn a frown upside-down, any time of the day, any day of the week. Any query, any complaint, our Customer Service Executives handle each call or email with patience and professionalism, creating an individual, positive experience for every traveler.

The Customer Service teams work hard to ensure everyone has a memorable trip. That means committing to a rotating shift pattern of 8 hours per day, scheduled between 6.45am and midnight, totalling a 40 hour week. We’ll also ask you to work the occasional weekend shift and night shift. In return for your hard work and commitment, we offer a competitive salary & benefits package with overtime and a comfortable, modern working environment in Canary Wharf, London. We can offer permanent contracts or fixed term contracts of 9 or 12 months, whatever works best for you!

B. responsible

  • You will liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mails
  • Deliver a high level of customer service;
  • Actively participate in various projects within the department;
  • Promote the Booking.com culture along with your colleagues;

What we offer:

  • Full-time, 5 weeks paid training;
  • Work schedule 4-6 weeks in advance;
  • International working environment;
  • Convenient office location in London;
  • 25 holidays per year (on full-time basis);
  • Free lunch every day;·
  • Quarterly Bonus Plan – 6% of your salary;
  • Premium pay for certain hours worked at evenings and weekends;

What we ask:

  • You finished upper secondary education (gymnasie)
  • Our ideal Candidate will have excellent communication and problem-solving skills;
  • Takes responsibility and ownership;
  • Is passionate about helping customers;
  • Fluent in both written and spoken English and Norwegian;
  • Available full-time (40 hours per week) and flexible in work schedule;
  • In possession of a valid work-permit for the UK.

Apply

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Published at

29-02-2024

Extra information

The hiring company Booking.com Customer Service Center (UK) Limited is one of Booking.com BV’s and/or BookingSuite BV’s support companies in United Kingdom. Booking.com Customer Service Center (UK) Limited is looking for a Customer Service Executive - Norwegian. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com" refer to Booking.com BV.

Status
Stängd
Education Level
Grundskola, Gymnasium
Location
Utomlands: Utomlands
Working hours per week
32 - 40
Type of Contract
Heltidsjobb (förstajobb)
Responsible for
Responsible for Customer Service
Profession type
Turism, Kundservice / Call center
Full UK/EU driving license preferred
No
Car Preferred
No
Cover Letter Required
No
Languages
Engelska, Norska

Utomlands: Sverige | Kundservice / Call Center | Turism | Jobb för kundservicemedarbetare | Heltidsjobb (förstajobb) | Grundskola | Gymnasium