Life doesn’t come with scripts, so why should customer service? At Booking.com, we don’t need to repeat the same speech in order to deliver the outstanding customer service we are known for. We are real people, having real conversations. We go the extra mile to make sure travellers get their stay just right. 24/7. All year round.
Our Customer Service Executives play a pivotal role in the success of Booking.com. As such, we’re not looking for just anybody. We’re looking for people who want to be part of a fast-paced environment, with the passion to provide the best service to guests. We’re looking for someone who can turn a frown upside-down, any time of the day, any day of the week. Any query, any complaint, our Customer Service Executives handle each call or email with patience and professionalism, creating an individual, positive experience for every traveller.
The Customer Service teams work hard to ensure everyone gets the trip he or she deserves. That means committing to a rotating shift pattern of 8 hours per day scheduled between 6.45am and midnight, totalling a 40 hour week. We’ll also ask you to work the occasional weekend shift. In return for your hard work and commitment, we offer a competitive salary & benefits package with overtime and a comfortable, modern working environment in Canary Wharf, London. We can offer permanent contracts or fixed term contracts of 9 or 12 months, whatever works best for you!
The hiring company Booking.com Customer Service Center (UK) Limited is one of Booking.com BV’s and/or BookingSuite BV’s support companies in United Kingdom. Booking.com Customer Service Center (UK) Limited is looking for a Customer Service Executive - Norwegian. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com" refer to Booking.com BV.
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