Customer Service Executive – Norwegian in London, England

Life doesn’t come with scripts, so why should customer service? At Booking.com, we don’t need to repeat the same speech in order to deliver the outstanding customer service we are known for. We are real people, having real conversations. We go the extra mile to make sure travellers get their stay just right. 24/7. All year round.

What we offer:

  • Full time, 3-4 weeks paid training- no previous experience needed!
  • Invites to regular social events.
  • Discount on Booking.com for yourself, friends and family.
  • International working environment
  • Premium pay for hours worked during evenings and weekends
  • 5% salary increase after passing probation, and another 5% increase after 12 months.
  • Convenient and modern office location in Canary Wharf (TFL Zone 2)
  • 25 holidays per year (on full-time basis)
  • Free meal and snacks every day
  • Quarterly Bonus Plan – up to 6% of your salary, based on set targets
  • Work schedule provided 4-6 weeks in advance

What are you going to do

Our Customer Service Executives play a pivotal role in the success of Booking.com. As such, we’re not looking for just anybody. We’re looking for people who want to be part of a fast-paced environment, with the passion to provide the best service to guests. We’re looking for someone who can turn a frown upside-down, any time of the day, any day of the week. Any query, any complaint, our Customer Service Executives handle each call or email with patience and professionalism, creating an individual, positive experience for every traveller.

The Customer Service teams work hard to ensure everyone gets the trip he or she deserves. That means committing to a rotating shift pattern of 8 hours per day scheduled between 6.45am and midnight, totalling a 40 hour week. We’ll also ask you to work the occasional weekend shift. In return for your hard work and commitment, we offer a competitive salary & benefits package with overtime and a comfortable, modern working environment in Canary Wharf, London. We can offer permanent contracts or fixed term contracts of 9 or 12 months, whatever works best for you!

B.responsible for...

  • Liaison between guests and accommodations: modification of reservations, travel assistance, handling special requests and complaints
  • Always assuring a high level of customer service
  • Confident communication over the phone and via email
  • Positive team participation in various projects within the department

The hiring company Booking.com Customer Service Center (UK) Limited is one of Booking.com BV’s and/or BookingSuite BV’s support companies in United Kingdom. Booking.com Customer Service Center (UK) Limited is looking for a Customer Service Executive - Norwegian. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com" refer to Booking.com BV.

What we ask:

  • You finished upper secondary education (gymnasie)
  • Have excellent communication and problem-solving skills,
  • Take responsibility and ownership
  • Are passionate about helping guests,
  • Fluent in both written and spoken English and Norwegian
  • Available full-time (40 hours per week) and flexible in work schedule
  • Have a valid work-permit for the UK

Published at

20-10-2018

Extra information

Education Level
Grundskola, Gymnasium
Location
Utomlands: Utomlands
Working hours per week
32 - 40
Type of Contract
Heltidsjobb (förstajobb)
Responsible for
Responsible for Customer Service
Type of Job
Turism, Kundservice / Call center
Full UK/EU driving license preferred
No
Car Preferred
No
Cover Letter Required
No
Languages
Engelska, Norska

Utomlands: Sverige | Turism | Kundservice / Call Center | Kundservicemedarbetare | Heltidsjobb (förstajobb) | Grundskola | Gymnasium

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