Service Integrator H&M IT i Stockholm

Are you a leader with broad experience from IT-service management and delivery? Do you have a positive mindset and a “we can do it” attitude? Are you interested in large scale IT-operations and have the will to develop not only yourself but also our way of working? Then this is the job for you!

The position is located within Service Integration at the Service Management & Support (SM&S) section within our Infrastructure & Operations department. The section has a global 24/7 responsibility for all IT-operation, and is mainly located in Stockholm and Hong Kong.

Within SM&S there are several central process-functions that serve as the engine in the daily operations. H&M expands rapidly and the delivery becomes more and more complex and more dependent upon external providers. Your job will simply put be to develop SM&S’ way of working and offerings so that H&M can have an effective service and vendor integration.

In order to be successful, you will need to have broad understanding of both IT-development and IT-operation, as well as of the technology that the daily service delivery depends on (ticketing systems, monitoring, process integration, reporting etc.) and will reside on in the future, e.g. robotics and AI.

We think that you are an inspiring leader that can explain and communicate complex things in a way that makes sense to different stakeholders. You must have the ability to see the bigger picture and keep focus on solutions rather than on problems.

H&M is an exciting place for an IT career! We open at least one new store every weekday somewhere around the globe at the same time as we’re expanding online. This requires a lot from our IT-solutions with fun challenges along the way! We offer a dynamic and creative work environment where we as a team grow together. As one of the world’s largest fashion retailers we can offer you endless career opportunities.

Your responsibilities

The job of a Service Integrator at H&M comes with a lot of responsibility – and loads of fun.

Your to do-list includes:

- Onboarding and integration of new Services and Vendors to H&M IT delivery model i.e. way of working, processes and tools

- Continual improvement of services, processes and routines

- Collaboration with internal and external stakeholders to ensure efficient end to end services

- Support, educate and guide internal and external stakeholders in service integration related questions

Your skills

Just like everyone at H&M, we believe you are a social, open, communicative sales-minded and ambitious team player full of drive and optimism.

And your skills include:

- Theoretical knowledge of ITIL based IT Service Management

- Experience from a large IT-organization with a complex sourcing model

- Hands on experience from both IT-development and IT-operation

- Leadership experience

- Experience from a multinational and multicultural environment

- Skilled communicator with the ability to explain complex things in an easy way

- Experience from working with ticketing systems (preferable ServiceNow), event- and monitoring tools

- Very good communication skills in Swedish and English

Sounds interesting? Here’s your chance for a career out of the ordinary!

For questions contact Linus Bengtsson at linus.bengtsson@hm.com.

We review applications continuously, please apply with CV and cover letter as soon as possible but at the latest January 14, 2018.

The IT department is an important part of the company’s business and carries out operations, software development and maintenance of the company’s systems and business applications. Our goal is to supply as cost efficient IT solutions as possible in order to offer our customers “Fashion and quality at the best price in a sustainable way”. The IT-department is located in Stockholm and Borås and conducts business virtually all over the globe. The H&M group includes in addition to H&M the brands H&M Home, COS, & Other Stories, Monki, Weekday, Cheap Monday and ARKET. As an IT-department, we work with all brands.

Keywords: ITIL; service integration, processes, vendor management