UX-designer – Connected Services and Solutions i Sodertalje

Scania is a world leading provider of transport solutions. Together with our partners and customers we drive the shift towards a sustainable transport system. Sustainability at Scania includes having a healthy work place with diversity, inclusion and equal opportunities for men and women.
 
To be a successful service provider, customer knowledge and knowing how to deliver customer value is one of the most important capabilities. We are therefore looking for a UX-designer to strengthen our Customer Experience team.
 
Enablement, the organisation where this position is part of, is divided into five groups, all working in close cooperation with the rest of Connected Services & Solutions, R&D and IT. Areas of responsibilities are Delivery Engineering & Framework, Analytics & Architecture, Data Availability & Onboarding, App Enablement and Customer Experience.
 
Job description
As a UX-designer you will be responsible for customer behaviour analysis and design of interaction flows for web and app interfaces. You will be part of an agile team where you will have your own subarea of responsibilities.
 
There is close cooperation between UX-designers, graphic designers, product owners and developers and you will need to communicate and coordinate your work with development teams within the organisation.
 
Knowledge of customer needs is crucial to your success in this position. You will continuously gather this knowledge through communication with customers, Scania colleagues, business intelligence as well as through partners.
 
Your profile
You preferably have an academic background within UX/cognitive science and a few years working experience with UX and/or service design. Experience from agile development within transport, logistics or heavy commercial vehicle industry is meriting. You have experience of Lean UX and Design thinking.
 
A prerequisite is excellent communicative skills allowing you to effectively communicate with customers and colleagues.
 
Fluency in English is a requirement and some travelling will be required since you will be responsible for collecting customer requirements within the area.

Our offer
As a Scania employee you are offered, in addition to personal and professional development opportunities, benefits; option to sign an agreement for an employee car, mutual bonus, occupational pension, flexible working hours, lunch at reduced prices and much more. If you live in Stockholm, we offer a direct bus service between Stockholm and Södertälje, the Scania Job Express.
 
For further information
If you find this position interesting and want more information, please contact:
Mattias Österman, , +46 8 553 505 61, Head of Customer Experience.