Customer Experience Manager i Stockholm

Want to drive digital change in automative?

At Volvo Cars, we are making bold digital visions come true. We aim to lead in the automotive world by creating a digital ecosystem built around making our customers' lives less complicated. Now we are looking for curious, creative people who want to change the world through innovative thinking.

What’s in it for you?

The automotive industry is changing rapidly and so are the demands and expectations among consumers. Volvo Cars has taken a strategic decision to lead this change. This means not only to continue to build state of the art premium cars, but to rethink the entire consumer experience and creating competitive offers showing that we put our consumers’ needs in the center. Care by Volvo is a ground breaking premium Subscription Service we are developing and you don’t want to miss out on.

As a new company within Volvo Car Group, we have one clear aim - to give you back more time to do the things you love. Welcome to the future of the car experience, where a simple monthly subscription is all you need.

What you’ll do
As Customer Experience Manager, you goal is to ensure that Care by Volvo offers a coherent, innovative and friendly end-to-end customer journey across platforms, channels and geographies. This means that you’ll:

• Continuously ensure that our customer journey is well illustrated, mapped and understood throughout the organization
• Pro-actively work with the owners of various steps throughout the customer journey do drive conversion, customer satisfaction and revenue
• Serve as “Voice of Customer” in discussions regarding business and customer journey
• Coordinate initiatives aimed at unifying the end-to-end customers online and offline journey. Your goal here is to deliver friendly, seamless and intuitive customer interfaces to ensure consistent communication, look and feel across channels

In this position, you have a great opportunity to leverage, influence and collaborate with product managers, UX researchers, developer and product marketers in teams as digital commerce, marketing and retail all over the world. In addition, you work closely with other parts of the Volvo Cars organization such as Market Intelligence teams who gather customer insights as well as operations who meet our customers on a daily basis.The job is located in Stockholm or HQ in Gothenburg.

Do you fit the profile?

To succeed in this role, we believe that you have:

• BSc in Information Technology, Communications, Digital channels, User Experienced or equivalent. MSc is preferred
• At least 3 years of work life experience including managing large numbers of interfaces, User Experience and Customer Journeys
• Knowledge and experience from Consumer facing online and offline experiences, working with a large number of interfaces from a marketing and communications perspective
• Ability and interest in dealing with large sets of data to make conclusions. Probably from Analytics, Customer insight, Marketing insight and Customer research
• Experience from complex and global industries, where the customer is put at the centre of everything. Experience from automotive or leasing is a plus, but not a must
• Fluent in English, speaking and writing

To be successful in this positon, we believe you are able to take accountability both for your direct area of expertise as well as the success of the team. Your ability to be analytical in order to draw the best conclusions for our customer is a big help here. We believe that you dare to be bold in a thought through way with integrity and curiosity as guidelines. You have a creative, innovative and flexible mindset. As a person, you have focus on customers, which gives you the opportunity to build strong relationships and the opportunity to create great customer experiences. Since Care by Volvo is in a development phase, you have a big amount of curiosity combined with a strong interest in new technology and business models.

Location

The job is located in Stockholm or HQ in Gothenburg.

How to learn more and apply

For questions about the position please contact Kajsa Dahlberg Gardiner, Vice President Digital Activation at   

. For questions regarding the recruitment process, please contact Senior Recruiter, Sofia Bäckhed at . We want your application at the latest May 2^nd, 2018.

Please note that applications via email will not be accepted.

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Who are we?

Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.

Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.

We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.