H&M Online Sales is now looking for a Site Manager to join our Online Operations team. You might be the one we are looking for!
Online Operations
The Online Operations function is a team within H&M Online Sales, who is responsible for making sure that is up and running, working as expected and that all commercial and sales related activities are working as planned. Online Operations is responsible for making sure that the customer can shop, pay and receive their orders for all our 45 e-commerce markets. The team works globally and today consists of Incident Coordinators, Site Managers and a Head of Online Operations.
Your responsibilities
As a Site Manager, you will work together with a team of Site Managers and Incident Coordinators, as part of a cross functional cooperation that extends to most parts of H&M. You are reporting to the Head of Online Operations and take part in all daily tasks related to hm.com and the platform you are overall responsible for. You will ensure that Online Sales in close cooperation with H&M IT work towards fulfilling the goals set up for hm.com.
Your responsibilities are:
- Attend daily status meetings with IT and communicate the expectation from Online Sales.
- Stakeholder and key contact for project deliveries within Online Sales.
- Coordinate and translate needs between Online Sales (such as Merch/ VM teams) and IT
- Work close with the commercial activities planned for hm.com
- Key contact person for IT and responsible for approving changes done in the production environment and making sure that, together with IT, impact and potential downtime of the site and systems are minimized.
- Decision maker during disturbances and main contact person for IT to make well weighted decisions based on optimal business impact.
- Set up and drive cross functional forums together with other functions (i.e. Logistics, Marketing, Finance and Customer Service) making sure that we set a priority that benefits H&M and are focused on our customers.
Being part of our rapid e-commerce growth will give you a unique opportunity to not only impact your own role, but also the H&M’s growth online and Online Sales department if you are willing to make a difference.
Who are you?
In order to succeed as a Site Manager for hm.com we believe you are a service minded team player with strong communication skills and an interest working in the intersection of IT and business. You have the ability to quickly get an overview and see the big-picture, yet easy to understand the details. To be successful in this role we also think you have:
- At least 2 years of experience as an Incident Coordinator, Super User or equivalent role within IT.
- Strong coordination and communication skills – being able to move between high level demands from the sales teams to detailed IT demands coming from a third-party developer
- IT and business understanding – to be able to take part in technical discussions and understanding the potentials and risks both from an Online Sales business point of view as well as IT.
- Fluent in both Swedish and English.
We believe you thrive in a fast-paced business environment, are curious and see change a natural process. You like to create structure, you have a big service drive and dare to take initiatives. When challenges occur, you are a quick problem solver, always keeping a positive attitude.
This is a full-time position based at our Head Office in Stockholm.
Do you want to join our global digital growth adventure and be part of creating the future e-commerce at H&M? Please apply with CV and cover letter as soon as possible, but no later than May 28th 2018.
Welcome with your application!
H&M Online Sales is responsible for H&M’s e-commerce globally, where we digitally offer the world fashion and quality at the best price in a sustainable way! We offer e-commerce in all digital channels, and currently have e-commerce sites in 45 markets. Our goal is to be the #1 global online fashion destination and the most loved fashion brand in the world, which means we will grow fast in the coming years. To reach that goal we need people with a great interest in retail and in driving sales! Today we are approximately 250 people working from our head office in Stockholm, a multi-cultural environment with many international colleagues both at the office and around the world.
