H&M is looking for an experienced market researcher with extensive knowledge in quantitative research for a temporary position. Are you passionate about customer insights and ready for new challengers?
Role description:
You will be part of the Customer Analysis team within the Global Marketing Department. The team consists of 9 analysts working with customer and transactional data, customer research, and statistical tests with the aim of integrating customer insights into strategic business decisions and increasing the efficiency of our marketing communications. The Customer Analysis team works in different cross teams and supports a variety of different business functions within HM.
As market analyst, you are used to working independently as well as in a team to create and present customer insights. Your analyses and recommendations will be used as a foundation for business decisions taken by the Marketing, Online Sales and Buying Office management teams.
In your role, you will:
• Plan and define the customer survey part of larger projects within different business functions
• Select methods, create questionnaires, program questions in EFS, select target groups, compile and analyze data, and present the results
• Work with different customer segments, and create, compile, and present customer insights to different business functions within H&M
• Request new analysis tools and improve methods and processes
Your background:
• Relevant Masters degree
• 3+ years of experience with customer and market research
• Excellent communication and presentation skills
• Experience with creating and maintaining strong working relationships with people from different business functions
• Must be familiar with statistical software SPSS, as well as survey tools EFS, EasyResearch or similar
H&M offers you:
A short-term position from September 1st, 2018 to September 2019. You will be responsible for driving projects and conducting surveys from day one, and you will be part of an ambitious team with funny and smart coworkers. H&M believes in people, and values taking initiative and common sense.
Are you the one we are looking for?
Please send an application no later than June 6, 2018. The interview process will start immediately. If you have any questions about the position, please contact Patrik Waldenström at Patrik.Waldenstrom@hm.com
