Developer Relations Manager i Stockholm

We entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is hard work. That’s why we employ the most creative and passionate people in the industry.

The Developer Relations role is responsible for acting as the primary point of contact between game development teams and the EA digital platform (EADP) team. This involves helping the game development teams understand the technical capabilities of the centrally developed platforms, as well as helping the digital platform groups understand the needs, schedules, issues, and strategic objectives of the game teams. As the game development teams integrate the EA digital platforms, this role is also responsible for managing those relationships to ensure long term success of EA.

●      Work with online engineers, live producers, and designers  on individual titles to understand their game design and resulting tech needs

●      Map game needs to EADP products and escalate gaps/feature requests to Strategic Planning team

●      Be knowledgeable about all EADP products to the point where you can:

○      Understand core concepts in order to use the product

○      Represent all EADP products to game studios including:

■      Core concepts around the platform offerings

■      Features

■      Onboarding flow

■      Support and engagement models and POCs

○      Teach other Dev Rel about an EADP product

○      Demo the product (if applicable)

●      Be a trusted Point of Contact for game teams in all EADP-related matters

○      Guide game teams through EADP product onboarding flows

○      Provide initial support when customers don’t know what the next steps are, and route as needed

○      Manage the overall support status for the account: monitor age and severity of open issues, follow up on overdue responses

○      Capture and share across Dev Rel/accounts to maintain list of top issues and advocate for solutions

●      Review and assess the onboarding flow (which includes: documentation, onboarding process, and SLAs) of new/updated EADP products before they are released to customers

●      Maintaining key account information per title (i.e. key contacts, game SKUs/platforms, milestone dates, usage projections, committed tech adoptions)

●      Maintain game project status as it related to EADP (i.e. Orbit, Gate reviews, WSR)

●      Represent EADP in game-related meetings (i.e. Launch Readiness, Gate Reviews)

The ideal candidate would bring experience in software development coupled with business/product management, preferably working with enterprise platforms. Alternatively, a candidate would have experience working in online platforms with a strong combination of project management and systems integration. Game development experience or a passion for gaming is a plus.

●      4+ years of experience working in technical product management, project management, or software development and / or deployment.

●      Excellent written & verbal communication, documentation skills

●      Comfortable communicating across the spectrum; from executives to engineers

●      Flexible and agile – ability to multi-task, adapt quickly and be effective in new situations

●      Smart, tenacious, persistent, detail-oriented & energetic

●      BS or BA degree in computer science or related field is desirable

What’s in it for you? Glad you asked!

We are proud of the great perks we offer like comprehensive health and benefit packages, tuition reimbursement, and pension with company match and, of course, free video games. And since we realize it takes world-class people to make world-class games, we offer competitive compensation packages and a culture that thrives off of creativity and individuality.

More about our location: http://careers.ea.com/our-locations/stockholm