Operations & Planning Analyst i Stockholm

Operations & Planning Analyst

Klarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants and partners to explore just how smoooth the modern purchase experience can become. Our position at the crossroads in payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do. 

Klarna was born in Stockholm in 2005 and today has 2.000 employees working across Europe and the US. We currently serve 60 million consumers, work together with 90,000 merchants and process more than a million payment transactions a day. We are growing at 40% year on year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holsch Povlsen. We have strong partnerships with some of the world’s leading brands such as; ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify. 

To find out more on what it is like to work at Klarna: 

Klarna’s goal is to improve the online buying experience for our consumers and merchants all over the world. The Reporting, Analysis and Forecasting team (RAF) support Operations and Service Center in understanding the complexity of consumer post purchase behavior and contacts to Customer Service. We are looking for a talented Operations & Planning Analyst who is interested in workforce management and data analysis, and want to influence the buying experience for millions of customers all over the world. 

What you will do

• Together with the data modelling team, produce contact volume and staffing forecasts to both internal and external stakeholders
• Analyze contact data, trends and KPIs to predict future volume patterns
• Monitor performance and create reporting material
• Work closely with internal and external stakeholders to influence processes and business decisions
• Key point of contact for our Vendors concerning forecasts
• Work in a global environment with team members with different backgrounds, cultures and countries

Success in this role requires a strong analytical mindset, stakeholder management and communication skills. You are skilled in working in Excel and it is preferred if you have experience from working with other tools such as SAS, Teleopti or PostgreSQL. You will have many contact points both within and outside of Klarna, and key will be that you are able to interact with them in an efficient manner.

We recommend you to apply as soon as possible as selection and interviews are held continuously. Please make sure to enclose your resume and cover letter with your application.

We offer you an international working environment filled with smart and ambitious colleagues. We know that diverse teams are strong teams, and welcome those from all different backgrounds and experiences. Your role will make a difference, and you will be a player in a team that has a strong impact on the business result. As an employee at one of Europe’s fastest growing companies, you will play an important role in taking Klarna to the next level.