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Customer Support Engineer i Göteborg

Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. We make a difference, do you wanna shape the world with us?

Om tjänsten

We welcome the opportunity to meet you!

 

Job Summary:

Ericsson’s Packet Core products are growing on the market and our customers are now preparing for 5G. With more customers and an increased need to support early 5G launches we need to strengthen our Customer Support team for the Evolved Package Gateway (EPG) and Mobility Management Entity (MME).

 

As a Support engineer your main tasks are:

• Drive CSR’s (Customer Service Requests) and to be a key player in Customer emergency handling.

• Support key customer projects introducing new releases and features in their markets.

• Be a member of a great team with huge experience in mobile networks where everyone helps each other and have regular competence sharing sessions.

• Constant learning through courses, training and rotations.

• Possibilities travel to customers or other Ericsson sites, to build an Ericsson-wide network and to make a name for yourself as a technical expert.

 

Qualifications:

• You get satisfaction from helping others, fixing problems and provide top level support.

• You have a passion for troubleshooting, finding the root cause and solution to complex technical problems.

• You enjoy being the key technical person that many depend on to fix urgent customer problems

• You want to make a difference for our customers every day.

 

Formal knowledge:

• MSc/BSc level in Computer Science or the equivalent level of knowledge

• Fluent in English, written and oral

 

You should also have:

• TCP/IP and routing knowledge

• Unix/Linux knowledge

 

Position is located in Lindholmen, Gothenburg

 

Why is Ericsson a great place to work?

 

Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.

 

Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and build a more sustainable future.

 

With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation.

 

At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.

 

Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.

 

Application

We are continuously reviewing candidates so send in your application as soon as possible.

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Sweden (SE) || || Göteborg || R&D

Req ID: 236844


Job Segment: Telecom, Telecommunications, R&D Engineer, Computer Science, Technology, Engineering, Customer Service

Publicerad den

29-02-2024

Extra information

Status
Stängd
Ort
Göteborg
Typ av kontrakt
Heltidsjobb (förstajobb)
Typ av jobb
Civilingenjör / Arkitekt, IT
Körkort önskas
Nej
Tillgång till bil önskas
Nej
Personligt brev krävs
Nej

Göteborg | Civilingenjör / Arkitekt | IT | Heltidsjobb (förstajobb)