Service Specialist i Stockholm

Service Specialist - Merchant and Partners

Klarna is one of Europe's fastest growing and most exciting financial technologies (FinTech) company valued at over $2.5bn and we’re growing by 40% a year. Here at Klarna we are striving to become the world’s favourite way to buy. It is a bold objective, but we are well on course to achieving it.

 

Klarna is already operating in 18 markets and we plan to keep expanding. We serve 60 million consumers, work with 70 000 merchants and process more than a million transactions a day. We have some pretty heavy-weight investors including Visa, Sequoia Capital, Permira and Anders Povlsen.  

Unicorns are rare - and we are one of them! Unicorns are tech startups valued at over 1$Bn. Moreover, Klarna is listed 8th on CNBC most ‘disruptive companies in the world’ list for 2016, alongside Uber, AirBnB and coming above companies like Snapchat and Spotify - we are really starting to change the global world of payments.

In our client portfolio we have some of Europe’s largest e-commerce stores and shop system platforms and we are constantly expanding in this dynamic and exciting market. Our Merchant Service team plays an integral role on this rocket ship ride by working closely with Commercial and Service Center to support operations to drive customer success and ensure a Smoooth user experience. To fuel our continued growth and hold the ship together, we are now looking for a Service Specialist based out of our Stockholm office to join our Merchant & Partner Success team.

What you will do

• Provide excellent service to Klarna’s key merchants and partners by handling cases with high efficiency and with end-to-end ownership.
• Work in close collaboration with Klarna’s Commercial teams in order to keep updated on all matters concerning our key merchants and partners.
• Be involved as a stakeholder in integration and onboarding projects towards our merchants and partners.
• Be a go-to person for internal stakeholders when required for questions about Klarna’s key merchants and partners.
• Support and deliver on internal data-analysis and reporting using backend admin and database management systems.
• Be a driving force in proactively seek out and deliver general improvements and lead projects.
• Educate Klarna’s key merchants and partners in how Klarna’s processes works, and how to use our systems and tools.
• Collaborate closely with Commercial, Service Center operations, Risk, and Product organizations to develop and optimize technical, process-based, and operations solutions which drive customer success, client and consumer satisfaction, cost reduction, and revenue growth for our key clients and Klarna.

Who you are

• Success in this role means being an excellent problem solver with a sense of ownership and attention to detail.
• You have a technical and analytical mindset, and take pride in knowing your domain through and trough, as well as being curious of those associated.
• You are critical, comfortable with complexity and can navigate unclear situations in a calm and confident manner.
• You have customer service experience and you feel comfortable with account and stakeholder management.
• You enjoy solving tricky problems with attention to detail.
• You have a strong sense of team and working with others in a humble, open and direct, and respectful manner. You also possess a strong sense of self, are self confident and driven, and can push solutions for our clients.
• You have great communication skills in English - both written and spoken.

You might have

• Strong interest in web technology, fintechs and e-commerce.
• Experience with current web shop-systems and content-management-systems.
• Experience with Customer Success.
• Possessing knowledge of the e-commerce system landscape (i.e. Magento, Shopify, API integrations) will be a strong plus.

Location: Stockholm

Please send in your application in English as soon as possible, interviews will be held continuously.

We offer you an international working environment filled with smart and ambitious colleagues. We know that diverse teams are strong teams, and welcome those from all different backgrounds and experiences. Your role will make a difference, and you will be a player in a team that has a strong impact on the business result. As an employee at one of Europe’s fastest growing companies, you will play an important role in taking Klarna to the next level.