Event and Monitoring Manager i Stockholm

Do you have an extensive background within Event Management and Monitoring and do you see the potential for its effect on IT?

To meet future needs we are strengthening our great team that manages Event and Monitoring for H&M IT department. We stand firmly on the common ITSM processes (ITIL) and Event Management is central for us to succeed with Service Integration (SIAM).

We provide Service Integration support within H&M IT department and ensures that Service Providers and internal teams are efficiently integrated into daily operations and work according to H&M processes and ways of working.

We work towards all of H&M – business, end-users and Service Providers to secure stable end-to-end services, responsive support and enabling effective use of all IT services. Our mission is to simplify for all IT users within H&M Group, making them productive and cared for. Every day.

As an Event and Monitoring Manager your typical contacts will be with several areas; Operations, Service Delivery, Development, Suppliers and OC (Operational Center). You will also work closely with the Process Architect for Event Management who is a part of the Event and Monitoring team.

To succeed in this role, we like you to be business minded and pragmatic, have a great understanding of IT processes and their necessity to enable business success and have a people relation based attitude.

Your responsibilities

The job as Event and Monitoring Manager at H&M comes with a lot of responsibility – and lots of fun.

Your to do-list includes:

Event Operations

• Ensure that H&M Divisions and Vendors understand and adhere to H&M processes and ways of working, successfully guide people
• Daily management of the errands coming into the team
• In depth knowledge of the process workflow and tool support
• Secure understanding of KPI reports and process measurements
• Guide, support and follow up OC (Operation Center) Event coordinators and follow up OC event performance
• Follow up on improvements and quality of KB-articles and events/alerts and produce Event related reports

Event Configuration

• Point of contact regarding event configuration and ordering
• Manages the portfolio of offered monitoring services
• Produce and maintain event configuration policies and guidelines
• Facilitate review of monitoring orders and secure that monitoring is implemented
• Securing that sub-contractors fulfill their agreements (including Management Packs) and assist projects and SAC (Service Acceptance Criteria) process when it comes to Monitoring and Event management
• Produce presentation decks and manuals

Event Tool Administration

• Setting up and maintaining integrations to external monitoring sources
• Creating and maintaining Event/Alert correlation and enrichment rules
• Development and maintenance of dashboards and maps and documentation of setup and configuration

Process, governance & Design

• Provide feedback to Process Owner and Process Architect regarding process design, propose process and tools enhancements
• Participate in improvement efforts regarding processes and way of working

Your skills

Just like everyone at H&M, we believe you are a social, open, communicative sales-minded and ambitious team player full of drive and optimism.

Your skills and experiences include:

• Ability to present the services provided in a service minded and pedagogical way
• Operational experience of Monitoring and Event management
• Good understanding of the ITIL Framework
• Good understanding of the capabilities performed by different monitoring tools for example:
• MS SCOM (System Center Operations Manager)
• HP OM (Operations Manager)
• HP NNM (Network Node Manager)
• Splunk
• Riverbed
• In depth knowledge of Service Now (Event Module, CMDB Module, Knowledge Module)
• Driven, motivated and goal-oriented mindset and a true team spirit
• Good English communication skills both verbally and in writing

Sounds interesting? Here’s your chance for a career out of the ordinary!

For questions contact Linus Bengtsson linus.bengtsson@hm.com or Monica Eriksson at monica.eriksson@hm.com.

We review applications continuously, please apply with CV and cover letter as soon as possible but at the latest September 5th.

Who are we at the IT department?

We are the sum of the abilities and personalities we have. Our warm, value-driven culture brings us together. We like working at a fast pace and making decisions on the go. Our creativity helps us solve complex challenges.

We have the opportunity to advance the business of H&M group, work with the latest IT technology in exciting global projects and change the entire fashion and design industry for the better. If you have the drive, joy of discovery and willingness to assume responsibility, there is no limit to what we can achieve together.

Keywords: Event Management, Event Process, Monitoring Management, ITIL, Service Management, ITSM, Multinational, Communication