Process Developer i Stockholm (Solna)

Vattenfall Consumer Sales Nordic is accelerating towards a future with the connected energy landscape, new solutions, empowered customers and disruptive competitors. We have very high ambitions going forward and will continue to be a leader through innovation, customer focused solutions and signature customer experiences.

We are looking for a dedicated Process Developer

We work in an agile structure, governance and way of working - making us fleet-footed and putting the customer in the centre of everything we do and in all channels. We work with customer-centric business models and all daily work in Consumer Sales Nordic is carried out in cross-functional Scrum teams. Ensuring that we are in the forefront in each competence area, all employees belong to a chapter i.e. centres of excellence. Chapters are groups of functional competences that will share best practices and develop their expertise. This position will belong to our chapter Builders– System & process experts.

As a Process Developer, you will work within one of our customer programs. The customer programs are responsible for driving and owning several customer journeys and touch points. You will develop, launch, maintain, and follow-up on sales activities performed by the customer program. An important part of the work is to drive digitalization, both towards customers and internal processes. One of your primary focus areas will be to analyze, optimize, develop and operate our contract renewal process from and end-to-end perspective, including managing revenue flows. You will also work with back-log related items that the team is responsible for.

Working in an agile organization is both motivating and developing but also set increased demands on you as an individual. We are looking for a fearless person, who does not hesitate to take on assignments outside their comfort zone, someone with a “role up your sleeve attitude” – get things done.

More specifically, the responsibilities include
• Analyze and act on insights based on findings to optimize forecasting and renewal flows
• End-to-end ownership for the contract renewal process
• Consistently on the lookout for possibilities to increase customer and business value/revenue
• Operate, develop and execute dialogues in marketing automation tool
• Process verification, refinement and testing
• Together with the team find new ways of acquiring new customers and create value

We are looking for a person with the following capabilities
• Ability to translate analytical insights to support decisions and concrete initiatives
• Operational mind-set ensuring end-to-end solutions across systems and processes
• Pro-active problem solving attitude and constantly looking to improve and innovate
• A humble team player with willingness to share your competence for the sake of team performance
• Interest in agile ways of working aiming at delivering on speed, flexibility and innovation • Used to taking on own responsibility and working independently

Furthermore, we are also requiring the following qualifications
• University degree in either business administration, economics or similar
• Great interest in sales & marketing
• 2-3 years of relevant work experience
• Preferably experience from the energy market
• Fluent in Swedish and English both verbal and written

The location of this position is in Solna, Stockholm.

Please apply as soon as possible, since applications will be reviewed continuously. Last day for application is 5th of June.

For more information about the position you are welcome to contact Chapter Lead Anders Bergegran, +46 73 069 61 20. For more information about the recruitment process, you are welcome to contact Daniel Ruja, +46 70 372 76 91.

Trade union representatives in Sweden, to be contacted through Vattenfall´s switchboard +46 8 739 50 00 – Per Svensson (Akademikerna), Kenneth Lindkvist (Unionen), Christian Eriksson (Ledarna), Ronny Ekwall (SEKO).

Within BA Customers & Solutions the customer comes first. Our employees strive to deliver the best customer experience and provide relevant offers and services to the customers. With over eight million customers, BA Customers & Solutions is responsible for the sales of solutions and energy contracts to private and business customers in Germany, Netherlands, Sweden, Finland, Denmark, Norway, France and UK.