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Back Office Team Leader i Borås

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Om tjänsten

Back Office Team Leader

 


Permanent position in Borås, Sweden.



H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. Today Customer Service has around 2300 employees globally and has established 9 Customer Contact Centers around the world, so far. 

Are you ready to lead and inspire a team in our Customer Service Centre?



Your responsibilities


The job as Team Leader comes with lots of responsibilities – and lots of fun! Your main responsibility is to be the direct manager for a group of Customer Service Agents. Your primary tasks are to support and give feedback to the Back Office Agents and to coach them in their development. Your to-do list includes:


Perform dialogue talks
Carry out salary talks
Plan and carry out team meetings
Identify and train talents for the future
Ensure staffing needs
Coach your team and give daily feedback
Follow up on your team according to the rehabilitation process



Who we are looking for?


Just like everyone at H&M, we believe you are sales minded, social, open, communicative and an ambitious team player who is full of drive and optimism.


We also see that:


You are a true role model living up to H&M’s values
You have ability to lead, inspire and motivate a team
You have excellent communication skills
You are accurate and precise in your work 
You have an ability to cope with a high workload 
You love to investigate and to think outside the box 
You are positive and flexible to change
You have good computer literacy
You have a good level in English – both written and spoken. It´s an advantage if you have a good level in Swedish.
You have at least 1 year of leadership experience. This is meritorious but not an requirement.  


The position is a fulltime contract (40h/week) including day, evening and weekend shifts. 


Sounds like we are looking for you? Please apply with your CV and personal letter on our Career Site latest the 18th of November. 

Questions regarding the role will be responded by Tarja Joelson, +46 729637520 or  

Publicerad den

28-02-2024

Extra information

Status
Stängd
Ort
Borås
Typ av kontrakt
Heltidsjobb (förstajobb)
Typ av jobb
Detaljhandel
Körkort önskas
Nej
Tillgång till bil önskas
Nej
Personligt brev krävs
Nej

Borås | Detaljhandel | Heltidsjobb (förstajobb)