We have new opportunities for several Customer Service Advisors to join Convergys successful team in Helsingborg, Sweden. If you prioritize first class service and possess great communication skills, then we offer you training and support to succeed in your role. We provide opportunities for you to advance in your career and constantly develop your skills. International as well as candidates from other parts of Sweden a warmly welcome to apply, we can help with relocation!
The Role:
As a customer service advisor, you will be the first point contact to resolve customer enquiries on behalf of Bosch Power Tools via telephone, email, web chat and social media.
- Answer enquiries via phone, email, chat and social media from end-users, customers and internal staff.
- Assist customers with price, delivery and invoice information.
- Processing orders on a daily basis.
- Enter pick-up orders for repairs.
- Processing complaints, returns and credits.
- Support with information on products, promotions and applications.
- Answer and follow up on customer enquiries.
- Handle and resolve carrier escalations.
- Achieving call quality and customer satisfaction.
- Other duties as assigned.
What distinguishes you?
- Native speaker in Finnish
- Good English knowledge
- Experience of MS Office, SAP or other CRM systems is a benefit but not a requirement.
- Problem solving attitude and customer orientation.
- Interest of power tools
- Eagerness to learn.
What can we offer you?
Convergys is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across six continents, they deliver next generation customer experience and helps companies better connect with their customers.
This is a direct recruitment through Barona in Sweden and you will be hired by Convergys in Helsingborg, Sweden. Convergys will provide candidates willing to move to Helsingborg with a beneficial relocation package, and a well thought through salary and pension plan.
To prepare you for this role there will be approximately 4-5 weeks of initial training provided by Convergys and representatives from the client. You will be working in a central located office shared with a lot of engaged colleagues.
How to applyPlease observe that we do not accept applications through email. Follow the link and apply to the job at barona.se
Any question can be sent to sara.stecksen@barona.se.
About BaronaSOLUTIONS FOR WORKING LIFE. We are an international company with Finnish heritage. Our mission is eliminating employment barriers. We bridge the gap between employers and employees, making work effortless for both. We provide our clients with scalable and sustainable personnel solutions. We offer options and opportunities to our employees at all stages of their working careers.
Our service range covers everything personnel-related, from single recruitment to complex outsourcing solutions. Our broad and in-depth HR know-how gives us insight in creating the right personnel solution to meet your business’s current and future needs in a flexible way. Our core business principles are: focus on customer needs, solution-orientedness and the best digital solutions within the industry.
Read more: http://barona.se/en/about-us/