Customer Experience Manager, Stockholm

As Customer Experience Manager, your job is centred around ensuring that we effectively understand what drives customer satisfaction and engagement, and that we systematically act on the customer feedback.

 

We make sure we get both valuable, and usable feedback from our customers to help us understand our performance and the drivers for customer satisfaction and engagement - and crucially what we need to act on to improve it. We further empower and support the organisation with key customer insights enabling customer centric problem identification and solutions.

 

What you’ll be doing:

 

The role is based in Stockholm, and we are an energetic and committed team that wake up every morning thinking about our customers and how we can become the bank they ask us to be.

 

Collaboration. Ownership. Passion. Courage. The four key values that guide us in being at our best and that we expect all our colleagues to be committed to.

 

To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job. When you speak people listen. You are fact based and relevant for your audience.  

 

Your background:

 

If this sounds like you, we look forward to welcoming you to the team!