For our Customer Service Center in Borås, Sweden, we are looking for employees who are fluent (both spoken and written) in the Swedish language.
H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. Today Customer Service has around 2400 employees globally and has established 9 Customer Contact Centers around the world, so far. Our Customer Service Center is open 364 days per year with the opening hours: Monday - Friday 07.00-21.00 Saturday - Sunday 09.00-19.00 (with some exceptions for a few red days)
Your responsibilities The job of an H&M 1st Line Agent comes with lots of responsibility – and lots of fun. Your to-do list includes: ⦁ Provide excellent customer service via our channels. ⦁ Handle all customer contacts with interest and care. ⦁ Continuously improve our processes by trying new ways to work. ⦁ Guide the customers and colleagues in the conversation.
Your skills Just like everyone at H&M, we believe you are a sales minded, social, open, communicative and ambitious team player full of drive and optimism. Your personal qualities also include: ⦁ You are a good role model who lives up to H&M’s values. ⦁ You are accurate and precise in your work. ⦁ You are structured. ⦁ You take own initiatives and find information when needed. ⦁ You are a team player but also comfortable working independently. ⦁ You have good communication skills and a passion for service. ⦁ You can cope with high workload. ⦁ You have good computer literacy. ⦁ You have an interest in fashion and clothing. ⦁ You are excellent in the Swedish language and have good level in English.
Sounds interesting? The contract is fulltime (40 hours/week) and includes working hours during evenings and weekends. Please apply with your CV and personal letter at our Carrer Site. Positions will be filled when we have a need, and therefore, we can save your application for the future. Questions will be responded by Sanna.Sigstam@hm.com or Patric.Nilsson@hm.com.