Techincal Support Analyst Full-time Position for Swedish Speakers in Dublin

Arbetsbeskrivning:

Ideal Profile

• Fluent Swedish and a good level of English
• Good Communication Skills and Customer Focus
• Team Player and Target Driven
• Pro-active and Motivated

Responsibilities

• Logging, validating and diagnosing customer issues over the phone or email (B2B);
• Being analytical and troubleshooting any issues to provide solutions by using the relevant tools and systems;
• Level 1 customer support;
• Achieve individual and team goals;
• Ensure quality standards are upheld for cases and calls;
• Monitor ticket queues and handle tickets appropriately;
• Protect confidential and sensitive information and materials;
• Observe strict compliance to licensing, copyright and trademark legislation;
• Accomplish other duties as required;

Benefits

• Relocation package
• Permanent Contract
• Gym and Canteen on-site
• Free shuttle bus and parking space
• Pension and health plan
• Tax saver scheme
• Rapid career progression

Permanent full-time contract with CPL Integrated Services working onsite for the client in their Swedish IT Help desk. (40 hours / week, shifts)

Vad vi erbjuder:

• Performance bonuses
• Permanent Contract
• Relocation Package
• Gym and Canteen on-site
• Free shuttle bus and parking space
• Pension and Health plan
• Tax saver scheme
• Rapid Career Progression

Ansök

Are you the best candidate? Click on 'Apply now' and we will contact you as soon as possible. Send your CV in English!

Extra information

Status

Stängd

Önskad utbildningsnivå

Annan, Gymnasium, Universitet/Högskolestudier, Yrkesutbildning

Ort

Nationell

Antal timmar per vecka

35 - 40

Typ av kontrakt

Heltidsjobb (förstajobb)

Löneindikation

26,500€ Per år

Ansvarig för

Ensuring high levels of customer service. Reporting to the Team Leader and

Typ av jobb

IT, Kundservice / Call center

Körkort önskas

Nej

Tillgång till bil önskas

Nej

Personligt brev krävs

Nej

Språk

Engelska, Svenska