Senior Service Desk Specialists, Stockholm

We are looking for Senior Service Desk Specialists for supporting end users in Nordea Asset Management (NAM). This is an opportunity for you to work in a small team which interacts with end users, second line support and external vendors related to the general end user IT platform and applications.

 

Working with skilled, international teams in a fast-paced, agile environment, you’ll play a part in making us truly digital. We all have a role in building the best bank that serves our customers’ changing needs – through innovative solutions, collaboration and partnering with fintechs. Are you ready to embark on a learning journey where we lead the way and push the limits in transforming the future of banking?

 

 

• Acts as first level support to end users in regards to incident management and requests for hardware and software
• Work according to defined processes and align activity with business priorities
• Interact with second line support and external vendors
• Ensuring that all end user incidents and requests are solved as swiftly as possible
• Communicate progress to the affected end users
• Proactively instruct end users in the delivered functionality
• Actively participate in knowledge sharing among colleagues to create and implement best practice
• Take responsibility for own learning and keep updated within own area of responsibility to secure continuous competence building and personal growth

• Professional level of diagnosing software and hardware incidents to find the right solution for the end user – preferable from a Service Desk or service function in a trading environment
• You have knowledge of ITIL methodology will be considered an advantage
• You are experienced with desktops, laptops, mobiles devices and printers. You have the knowledge to support Microsoft end user products
• You have knowledge about Cloud and Web-services
• You are open-minded as a person. You appreciate interaction with people and enjoy working with high customer-focus
• Preference to follow instructions and procedures
• Good verbal and written skills in English