- To take command of all guest interactions through the inbox of our ‘Hands-Off’ Airbnb hosts, making sure no messages slip through the net
- You'll review, overlook and respond to our numerous guest inquiries we receive daily.
- It will be your job to ensure our guests are informed and ready for their trip (before, during and after)
- To put your emphatic social skills to use daily, liaising between multiple teams across the business and, of course, the guests on the other end of the messages
- To manage our reservations system meticulously
- To brush up on your knowledge of Stockholm’s best spots, in order to give guests a local’s showoff
- You will be responsible for coordinating the operational tasks of the maintenance team.
- Have an insight overview of individual customers needs and wants.
- Establish the day to day task routines as a customer support agent, and further excel in the role to contribute new ways of automating customer support procedures.
- Assisting the Head of Customer Support in innovating ideas of new partnerships that could benefit Guestit's customers and clients
YOU ARE AND HAVE:
- Fluent in English (Swedish is a plus)
- Previous experience a plus, but not required
- Effective skills in communication
- Excellent computer skills
- Demonstrated ability to multi-task
- Excellent interpersonal skills
- Excellent ability to interact with others
- Enthusiastic and positive work attitude
- Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction
- Demonstrated ability to establish collaborative customer relationships in a fast-paced environment
- Demonstrated capacity to thrive in a high-change environment
WHAT WE OFFER
- A chance to work in an open environment
- 3-6 month internship program. With the chance of further extending your time with us + compensation!
- 3 weeks of training for the customer support internship position.
- Opportunity to develop and grow within a growing company whose ambitions and set tasks are to double its revenue by 2020
- Be a part of team that contributes and are eager to helping each other
- Have an insight in other departments to understand the end to end spectrum of the business/industry
- Work alongside the CFO and CEO on a day to day basis. (Cool bonus as both individuals are fun to be around and outgoing.
- We provide the freedom for you to work remotely or in the office once the training program is complete.
- And last but not least, we love to see new faces! So apply now and see if you get a chance to work with us!
If you are an outgoing person with a passion for customer service and have an interest in technology, we strongly encourage you to apply to join a team of people just like you!
- Önskad utbildningsnivå
- Typ av kontrakt
- Typ av jobb
- Kundservice / Call center
- Körkort önskas
- Tillgång till bil önskas
- Personligt brev krävs