Service Owner i Malmö

We are on the digitalization journey and are seeking for the Service Owner that will make a difference in our transformation journey by driving the experience of our products/services. 

Service Owner is responsible for securing that the Service/s meets the required level of functionality, cost and quality. Additionally, the Service Owner is responsible for making the services orderable and lifecycle managed.

Your responsibility spans across the entire lifecycle from Service Strategy to Continual Improvement. You collaborate across departments and ensure that deliveries from different units and/or 3^rd party partners are synchronized, effective and according to agreement. All to ensure that the agreed Service performance and effectiveness is meet.

You establish and execute Service Portfolio management activities, market your service/s to ensure customer awareness while promoting Service orientation.

You are service minded, have a positive attitude and good feeling for quality. Our transformation journey requires that you are flexible, independent and motivated by results. You have long experience of ITIL and have worked close to the technology area - Datacenter services and Workplace - and thereby hold a good technical competence, experience of working with demand management as well as performance assessment and analyze. The role requires that you are driven, independent and can manage the full lifecycle of the service/s.

Required skills:

• Strong understanding of Cloud service consumption and delivery concepts such as self-service and pay-per-use.
• Strong verbal and written communication skills, cooperation and coordination skills across internal and external organizations. You actively looks for ways to improve process efficiencies and effectiveness. 
• Strong organizational and multitasking skills. 
• Strong experience from large scale IT (Infrastructure and software development) as well as commercial understanding. 
• In depth understanding of Demand Management 
• Willingness to travel and ability to work autonomously
• A great listener, you’re not afraid to look at things from different angels and accept there’s something new for you to learn and consider.

Competences:

• Fluent in Swedish or Danish as well as English (written and spoken)
• Financial awareness and understanding 
• Sharp business acumen and problem solving skills
• Communication and marketing skills
• Capability to engage and inspire
• Collaboration
• Trust and integrity
• ITIL v3 certified

As a person you are highly independent with an ambition to always seek a better solution and striving to be ahead on the new trends. You also have strong interpersonal skills and a structured approach to your tasks.

The role is Nordic, based in Malmö, travelling will be required.

Application

Applications are made by following the link below. Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase. For further information about the role, please contact Director of Technology Platform Camilla Gladh, tel. +46701682120.

Union contacts 

 Forena: Elisabeth Sandblom, 070-168 36 68

SACO: Lena Darin, 070-168 28 44

RSA is one of the world’s largest general insurance companies (top 6) with 20 million customers and 24.000 employees world-wide.

Our objective is to run general insurance businesses, with strong market positions, that deliver sustainable profitable performance. We provide insurance products and services in over 130 countries and have operations in more than 33 countries.

In northern Europe our business is managed through RSA Scandinavia, with strong local businesses and brands in Codan (Denmark), Trygg-Hansa (Sweden) and Codan Forsikring (Norway).