Inaktiv platsannons

Service Analyst i Malmö

Nu har du möjlighet att bli en del av oss på Trygg-Hansa och bidra till att bli Sveriges ledande försäkringsbolag. Hos oss välkomnas du till en arbetsplats med stark lagkänsla, stor gemenskap och sammanhållning

Om tjänsten

We are on the digitalization journey and are seeking for a Service Analyst with focus supervision of stability and reliability within the IT services/solutions and monitor the health status of the IT landscape. You provide recommendation and trend analysis to assist in assist in service lifecycle management from planning, through developing and releasing, to support, operations, measurement, reporting, and continual improvement planning.


Main Responsibilities

  • Track, analyzes and reports on Service/Solution stability and reliability, usage and other operational analytics
  • Analyze and report on Service/Solutions health state in relation to agreed OLA/SLA  
  • Provide and report on remediation activities in relation to Service/Solution health state.
  • Ensure fluent and instant communication to stakeholder regarding the Service /Solutions health status.
  • Aligns with the service owners in releasing new services to maintain service performance
  • Participation in on-duty agreement.


Required skills:

  • Three (3) plus years of experience with ITIL oriented (operational or service management)
  • Virtualization and cloud concepts, processes and standards, such as virtual datacenters and dynamic resource Scheduling.
  • Strong experience from large scale IT (Infrastructure and software engineering)
  • Strong verbal and written communication skills, cooperation and coordination skills across internal and external organizations. You actively look for ways to improve process efficiencies and effectiveness. 
  • Willingness to travel and ability to work autonomously.
  • Contribute technical expertise to content creation and new initiatives.
  • A great listener, you’re not afraid to look at things from different angles and accept there’s something new for you to learn or consider.


Competences:

  • Fluent in English (written and spoken)
  • Strong insight into Cloud paradigm and DevOps (agile)
  • Sharp problem-solving skills as well as analytical skills
  • Bachelor’s degree in computer science or similar.
  • Communication skills, Trust and integrity
  • Insight into proactively find and resolve small issues before they become major events
  • Insight into Capacity and Performance Management as well as Tuning. 
  • System management concepts, processes and standards 
  • Script languages – JS, bash, perl, etc.


As a person you are highly independent with an ambition to always seek a better solution and striving to be ahead on the new trends. You also have strong interpersonal skills and a structured approach to your tasks.

The role is Nordic, based in Malmö, travelling will be required.


Application

Trygg-Hansa works with Experis in this process. Welcome with your application as soon as possible. We select applications continuously. If you have any questions regarding the position please contact Recruitment Consultant Patrik Wolf on +46406606320 or Igor Micanovic on +46406656144. Please apply by sending your CV and application as soon as possible but at the latest 30:th of April 2019. 


Union contacts
 

Forena: Elisabeth Sandblom, 070-168 36 68

SACO: Lena Darin, 070-168 28 44


RSA is one of the world’s largest general insurance companies (top 6) with 20 million customers and 24.000 employees world-wide.

Our objective is to run general insurance businesses, with strong market positions, that deliver sustainable profitable performance. We provide insurance products and services in over 130 countries and have operations in more than 33 countries.

In northern Europe our business is managed through RSA Scandinavia, with strong local businesses and brands in Codan (Denmark), Trygg-Hansa (Sweden) and Codan Forsikring (Norway).

Jobbar du redan på Trygg-Hansa?

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email
@trygghansa.se

Publicerad den

29-02-2024

Extra information

Status
Stängd
Ort
Malmö
Typ av kontrakt
Heltidsjobb (förstajobb)
Typ av jobb
Ekonomi / Juridik
Körkort önskas
Nej
Tillgång till bil önskas
Nej
Personligt brev krävs
Nej

Malmö | Ekonomi / Juridik | Heltidsjobb (förstajobb)