Team Leader - Finnish i Borås

For our Customer Service Centre in Borås, Sweden, we are looking for a Team Leader with excellent level in the Finnish language. This is a fulltime position with a permanent contract.

H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. Today Customer Service has around 3000 employees globally and has established 9 Customer Contact Centres around the world, so far.

WE WANT YOU to be the direct manager for a group of Customer Service Agents at our Customer Service Centre in Borås, Sweden.

WE ARE OFFERING an opportunity where every day is an adventure, where your personal growth and development is just as important as our business, and where only you set the limits to your career possibilities!

The job of TEAM LEADER comes with lots of responsibilities – and lots of fun! Your main responsibility is to lead, support and develop your Customer Service Agents and to coach them in their daily work and tasks. 

Your responsibilities

Your skills

Just like everyone at H&M, you are a sales-minded, social, open and ambitious team player full of optimism and with a strong focus on customer value. Your personal qualities also include:

Sounds interesting?

Please apply with your CV and Cover letter at our Career site latest 28th of April 2019. Questions will be answered by .