Business Analyst- Employee Tools & Customer Relationship Managament i Sundbyberg

Our new journey began with the roll-out of the new CRM tool to all branches and Savings Bank in Sweden. In parallel, we focus on managing and improving the portfolio of applications we provide to branches and contact centers.

We always strive to create the best user experience for our customers, whether it is developing digital services or increasing sales, adjusting to new regulations or developing tools for our customer-facing personnel.

In the Business Analyst role you will be responsible for:

• Acceptance test developed features before release
• Together with the Agile Product Owner work with requirements and relevant stakeholders.
• Support the Agile Product Owner to break down investment opportunities into MVP's and user stories in the back-log
• Anchor the backlog items with relevant stakeholders
• Describe acceptance criteria and make sure those are understandable to the rest of the team
• Help the team to deliver frequently potentially shippable products, iteratively and incrementally, maximizing opportunities for feedback and value
• Plan and estimate the work together with the team
• Act as team player in the cross functional team and constantly improve the way of working
• Proactively seek and give feedback on the delivered code/functionality to improve over time
  
  

You will work agile, ensuring efficiency and quality with the goal to provide customer satisfaction and new business opportunities.

To succeed in this role, you need to be passionate about digitalization and truly believe that success is something that can only be reached by working closely with others. This means that in addition to having knowledge about digital innovations and customer behaviors, you also have to be willing to learn from others as well as share your own knowledge and experiences.

The role also requires:

• Being able to communicate effortlessly in Swedish and English, both in writing and in speech
• Experience with deadlines and multiple simultaneously ongoing initiatives
  
  

• Requirement Analyst
• Advisor in branch office or contact center
• Product Owner
• Scrum Master
• Acceptance Test Leader
  
  

• Business Analyst in another business area within Swedbank
• Agile Project Owner
• Team Manager
  
  

As a manager I am open, positive and passionate about what I do and what we as a team do. I expect that you take own responsibility and can drive your own activities. I am always open for questions and will help to remove obstacles along the way.

I strive to create the best possible team in terms of well-being and performance and I want all to have a good work/life balance and to have fun at work. Together we make a difference for our customers as well as our colleagues.

We may begin the selection under the application period, so we welcome your application as soon as possible.

Nothing of interest for you – recommend the job to a friend!

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