Bankspecialist, Sundsvall

We are looking for a Bankspecialist to be responsible for all daily banking-related questions and ensure proactive business development for an own portfolio of Private Banking customer. You will ensure, in collaboration with the Private Banking adviser, profitability and continued growth in existing customer relationships by optimizing business results, be proactive and deliver high customer satisfaction. 

This is an opportunity for you to have a key role in implementing our new concept where the customer has a team of two advisers. You will be part of developing Private Banking’s new way of meeting customers with passion where we want more satisfied customers, more satisfied employees and a greater market share.

In today’s world, change is the one thing you can count on. But whatever the future brings, our customers remain at the heart of everything we do.  

 

That’s where you come in. Working with dedicated colleagues in an exciting, fast-paced environment, you’ll help meet our customers’ changing needs. 

 

We aim to be courageous and explorative in our approach to innovating better ways of delivering banking services – anytime, anywhere. This means you’ll have many opportunities to learn and grow as you build your career with us. Will you help us lead the way in creating great customer experiences? 

 

You'll join Private Banking’s Daily Banking-unit, where we support wealthy individuals & companies with high availability, excellent service and advice in all daily banking related questions. The unit is growing to meet our ambitious customer satisfaction goals.

What you’ll be doing:

 

• Build and maintain relationships with customers and stakeholders, both internal and external
• Conduct customer meetings online, create a team together with the adviser
• Create high availability for the customers where you make sure that the customer gets help directly and is informed about the different channels we offer
• Optimise the use of/cooperation with relevant specialists at Nordea to create a strong customer team, meet the customer's needs and ensure continued growth
• Deliver high customer satisfaction by proactively identifying requirements to support a long-term customer relationship

The role is based in Sundsvall. Welcome to a team symbolized by joy, passion, innovative thinking and great customer focus.

 

 

Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.

Your profile and background:

 

• Self-driven and constantly developing your skills to meet expectations from customers and colleagues, as well as focus on constantly developing your skills to meet the future
• Structured and have the ability to plan and document your work
• Sollid experience building relationships with both customers and colleagues
• You are open to new technology that you can use in the digital meeting with the customer
• Easily work according to instructions, guidelines and standard processes, as well as keeping focus on compliance
• Swedsec is meritorious
• Excellent communication skills and fluency in written and spoken Swedish and English
• Creates a very good customer experience and strives for good results

If this sounds like you, get in touch!