Head of Client Relations, Sweden i Stockholm

As a Head of Client Relations you get a unique opportunity to be a part of a newly established management team and influence the set up for the future Client Relations model for Sub Custody, Global Custody and Issuer Services on a Nordic level. You also get a chance to be part of managing a cultural change within Investor Solutions & Services in Wholesale Banking Operations.

Nordea is one of the leading European financial institutions and Wholesale banking Operation is the leading service provider within the capital market services in the Nordic. You will be leading a local unit consisting of motivated and dedicated professionals based in Stockholm.

You will report to the Nordic Head of Investor Solution & Services and be a member of the pan-Nordic Client Relations management team. You will be working very closely with your colleagues in other countries in order to align the approach towards the clients.

Recently re-organised unit of Client Relations is working closely together with the Sales team covering for Sub-custody, Global-custody and Issuer Services offering towards financial institutions and large corporates within these three product areas. Client Relations is acting as the first-point of entry towards the clients and adding value by ensuring the high-quality deliveries throughout the value chain.

As a Head of Client Relations, Sweden you will also be a part of building a new operating model clarifying the division of roles and responsibilities between the relevant units and defining the target picture for the unit.

The position requires some travelling in the Nordics.

In today’s world, change is the one thing you can count on. But whatever the future brings, our customers remain at the heart of everything we do.

That’s where you come in. Working with dedicated colleagues in an exciting, fast-paced environment, you’ll help meet our customers’ changing needs.

We aim to be courageous and explorative in our approach to innovating better ways of delivering banking services – anytime, anywhere. This means you’ll have many opportunities to learn and grow as you build your career with us. Will you help us lead the way in creating great customer experiences?

You’ll join Investor Solutions & Services and the preferred candidate has experience from working with corporate and institutional clients and is an experienced leader with proven strong track record in adapting to new circumstances, managing change, developing people through performance orientation as well as achieving tangible results in projects and/or initiatives. Previous leadership experience is preferred for the position.

To be successful in this role, the following qualifications are needed:

• Capability to perform well as a people leader within a rapidly changing internal/external environment
• Right mind-set and skills in order to develop and motivate our people to be at their best and utilise their full potential
• Thorough understanding of the dynamics of handling long term relationships with professional counterparties and large institutions / corporates
• Preferably good understanding of the securities market
• Execution capability, pro-activity and ability to add value independently and as a part of the management team
• Strong stakeholder management skills 
• An academic degree or equivalent and relevant experience is required as well as fluency in written and spoken English

The role is based in Stockholm.

If this sounds like you, get in touch!