Who we are
Klarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.
Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We are growing at 40% year on year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.
To find out more about what it's like to work at Klarna:
In our client portfolio we have some of Europe’s largest e-commerce stores and shop system platforms and we are constantly expanding in this dynamic and exciting market. Our Merchant Service team plays an integral role on this rocketship ride by working closely with Commercial and Service Center to support operations to drive customer success and ensure a Smoooth user experience. To fuel our continued growth and hold the ship together, we are now looking for a Service Agent based out of our Stockholm office to join our Partner Support team within Partner Success.
What you will be doing.
- Provide excellent service to Klarna’s Partners by handling cases with high efficiency and with end-to-end ownership.
- Cases can vary between investigating failed API calls to more complex and technical inquiries, and tools that you will be working with are e.g. Splunk and database queries.
- Work in close collaboration with the Partner Success team in order to keep updated on all matters concerning our key Partners.
Who you are.
- Success in this role means being an excellent problem solver with a sense of ownership and attention to detail.
- You have a technical and analytical mindset, and take pride in knowing your domain through and through, as well as being curious of those associated.
- You are critical, comfortable with complexity and can navigate unclear situations in a calm and confident manner.
- You have customer service experience and you feel comfortable with account and stakeholder management.
- You enjoy solving tricky problems with attention to detail.
- You have a strong sense of team and working with others in a humble, open and direct, and respectful manner. You also possess a strong sense of self, are self confident and driven, and can push solutions for our clients.
- You have great communication skills in English - both written and spoken.
Preferred Qualifications.
- Strong interest in web technology, fintechs and e-commerce.
- Experience with current web shop-systems and content-management-systems.
-Possessing knowledge of the e-commerce system landscape (i.e. Magento, Shopify, API integrations) will be a strong plus.
Location.
Stockholm.
Deadline.
